⟡ FORMAL COMPLAINT – PHSO INVESTIGATION REQUEST ⟡
Filed: 21 May 2025
Reference: SWANK/NHS/OMB-DISABILITY-DISCRIMINATION-2025
Download PDF: 2025-05-21_Core_PC-117_NHSTrusts-OMB_DisabilityDiscrimination-MedicalNeglect.pdf
Summary: Formal complaint submitted to the Parliamentary and Health Service Ombudsman (PHSO) against Guy’s & St Thomas’ NHS Foundation Trust (GSTT) and Chelsea & Westminster Hospital NHS Foundation Trust (CWH)for systemic disability discrimination, medical neglect, and falsified safeguarding referrals. The complaint consolidates SWANK’s evidentiary portfolio into a single institutional indictment — one that converts personal harm into jurisdictional proof.
I. What Happened
On 21 May 2025, Polly Chromatic (legally Noelle Bonnee Annee Simlett) submitted a formal complaint to the PHSO, requesting investigation into severe and continuing misconduct by both GSTT and CWH.
The submission cited:
• Denial of emergency treatment for eosinophilic asthma following exposure to sewer gas;
• False intoxication allegations by GSTT staff at St Thomas’ Hospital A&E;
• Verbal assault by a member of the public within the A&E waiting area, followed by a racially charged safeguarding referral against the patient rather than the aggressor;
• Repeated refusal by Chelsea & Westminster A&E to provide appropriate intervention, resulting in prolonged medical risk;
• Breaches of the Equality Act 2010 due to disregard for written-only communication adjustments prescribed under psychiatric recommendation.
Each act of neglect became a brick in a procedural edifice of cruelty.
II. What the Document Establishes
• That both Trusts displayed institutional discrimination — failing to accommodate disability and punishing lawful self-advocacy.
• That medical neglect evolved into administrative retaliation, culminating in unlawful safeguarding referrals.
• That the claimant’s family stability was deliberately compromised through false narratives and procedural deceit.
• That the NHS trusts involved engaged in an aesthetic of compassion while practising an architecture of harm.
III. Why SWANK Logged It
• To document the formal transfer of jurisdiction from individual complaint to systemic investigation.
• To memorialise the exact moment medical negligence became legal evidence.
• To assert that trauma, when recorded, becomes governance.
• Because the Ombudsman’s inbox is now an evidentiary altar — and this letter its offering.
IV. Legal & Ethical Framework
Domestic Statutes:
• Equality Act 2010, ss. 20, 21, 29 – duty to make reasonable adjustments and prohibit discrimination in public service delivery.
• Human Rights Act 1998, Arts. 3, 6, 8 – protection from degrading treatment, fair process, and interference with family life.
• NHS Constitution – principles of dignity, fairness, and informed care.
Regulatory Scope:
• Parliamentary & Health Service Ombudsman (PHSO) – empowered to investigate maladministration, discrimination, and denial of patient rights.
• NHS Resolution – accountable for compensation claims arising from negligence and discrimination.
V. SWANK’s Position
“Neglect, repeated enough times, becomes design.”
SWANK London Ltd. recognises this complaint as the structural apex of medical retaliation: where care collapses into bureaucracy and harm disguises itself as help.
The filing transforms institutional misconduct into a living document — one that testifies, elegantly, to the administrative banality of cruelty.
Where hospitals wrote fiction, SWANK wrote record.
⟡ This Entry Has Been Formally Archived by SWANK London Ltd. ⟡
Every entry is timestamped. Every sentence is jurisdictional. Every structure is protected.
This is not a blog. This is a legal-aesthetic instrument.
Filed with deliberate punctuation, preserved for litigation and education.
Because healthcare deserves accountability.
And harm deserves publication.
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