“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Complaint Management. Show all posts
Showing posts with label Complaint Management. Show all posts

On Acknowledgment, Anticipation, and the Elegant Art of Delayed Engagement: A Note from RBKC’s Customer Relationship Team


🦚 On Acknowledgment, Anticipation, and the Elegant Art of Delayed Engagement: A Note from RBKC’s Customer Relationship Team

Filed under the documentation of polite recognition and deferred substance.

18 February 2025
To: Polly

📜 Dear Polly,

Thank you for your letter dated 17 February 2025, addressed to Ms. Suzie Newbottom, raising concerns regarding the impact of multiple social work visits to your family.

Your distress has been noted — your resolution, however, remains pending.

🧾 On Acknowledgement and Projected Timelines

We formally acknowledge receipt of your complaint.

We aim to provide you with a substantive response by Tuesday, 4 March 2025.

A date which, we trust, will be treated less flexibly than our usual standards of urgency might suggest.

📬 On Interim Communications

Should you have further concerns or questions in the meantime,
you are most welcome to contact us by email.

The medium of writing remains, as ever, the safest refuge for mutual accountability.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea
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