The Complaint That Echoed in a Borough That Doesn’t Reply.
Filed: 19 February 2024
Reference: SWANK / RBKC Housing Department / PC-77079
Download PDF: 2024-02-19_Core_PC-77079_RBKC_HousingComplaint_NoResponse_AndrewKtenas.pdf
Summary: Email chain between Polly Chromatic and Kevin Thompson (RBKC Environmental Health) regarding Housing Complaint No. 12060761 — an elegant record of administrative inertia and selective hearing loss.
I. What Happened
• On 14 February 2024, Polly Chromatic lodged a formal housing complaint (Ref. 12060761) with RBKC regarding ongoing property disrepair, environmental nuisance, and harassment linked to prior safeguarding interference.
• Mr Kevin Thompson confirmed receipt, delegating the matter to Principal Officer Andrew Ktenas for a site visit at 37e Elgin Crescent.
• By 19 February, no such visit had been arranged. Ms Chromatic’s follow-up email reads with forensic restraint:
“Just wanted to let you know that I haven’t heard from Andrew yet.”
• The message was copied to the Housing Ombudsman, Environment Agency, NHS Trusts, and RBKC Complaints Officers — a CC-list long enough to qualify as a witness statement.
• The Borough, ever consistent, responded with silence — proving once again that non-communication is the highest form of local governance.
II. What the Document Establishes
• Evidence of failure to act within statutory response timelines under the RBKC Complaints Procedure.
• Proof of habitual non-correspondence by named officers, consistent with prior Equality-Act breaches.
• Demonstration of procedural gaslighting by omission — the art of ignoring someone until their persistence becomes an inconvenience.
• Institutional habit of misplacing empathy between departments.
• Cross-link to prior cases of Elgin Crescent environmental neglect (PC-1816 → PC-1817).
III. Why SWANK Logged It
• Because every silence is a statement — and RBKC writes theirs in unread inboxes.
• Because this single-line email is an essay in dignity under duress.
• Because bureaucratic delay, when archived properly, becomes a style of literature.
• Because the Borough’s most consistent public service remains auto-reply.
IV. Applicable Standards & Violations
• Local Government Act 1974 s. 26(1) — maladministration through failure to act.
• Housing Ombudsman Scheme Rule 25(a) — unreasonable delay in complaint resolution.
• Equality Act 2010 s. 20 — failure to provide reasonable communication adjustments.
• ECHR Art. 8 — right to respect for home and correspondence.
V. SWANK’s Position
This is not “an administrative backlog.”
This is municipal hibernation with a letterhead.
• We do not accept “awaiting contact” as a defence.
• We reject institutional silence as a communication style.
• We file every unanswered email as an affidavit of indifference.
⟡ Formally Archived by SWANK London Ltd. ⟡
Every sentence jurisdictional, every absence evidentiary.
Because when a council stops replying, the archive becomes its conscience.
This is not a blog.
This is a legal-aesthetic instrument.
Filed with deliberate punctuation, preserved for litigation and education.
Because evidence deserves elegance — and retaliation deserves an archive.
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Unlicensed reproduction will be cited as panic, not authorship.
⚖️ Legal Rights & Archival Footer This Dispatch Has Been Formally Archived by SWANK London Ltd (United Kingdom) and SWANK London LLC (United States of America). Every entry is timestamped. Every sentence is jurisdictional. Every structure is protected. Every division operates under dual sovereignty: UK evidentiary law and U.S. constitutional speech protection. This document does not contain confidential family court material. It contains the lawful submissions, filings, and lived experiences of a party to multiple legal proceedings — including civil claims, safeguarding audits, and formal complaints. All references to professionals are strictly in their public roles and relate to conduct already raised in litigation. This is not a breach of privacy. It is the preservation of truth. Protected under Article 10 ECHR, Section 12 of the Human Rights Act (UK), and the First Amendment of the U.S. Constitution, alongside all applicable rights to freedom of expression, legal self-representation, and public interest disclosure. To mimic this format without licence is not homage. It is breach. We do not permit imitation. We preserve it as evidence. This is not a blog. It is a legal-aesthetic instrument. Filed with velvet contempt. Preserved for future litigation. Because evidence deserves elegance, retaliation deserves an archive, and writing is how I survive this pain. Attempts to silence or intimidate this author will be documented and filed in accordance with SWANK International Protocols — dual-jurisdiction evidentiary standards, registered under SWANK London Ltd (UK) and SWANK London LLC (USA). © 2025 SWANK London Ltd (UK) & SWANK London LLC (USA) All formatting, typographic, and structural rights reserved. Use requires express permission or formal licence. Unlicensed mimicry will be cited — as panic, not authorship.