“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Procedural Rejection. Show all posts
Showing posts with label Procedural Rejection. Show all posts

On Institutional Denial and the Gentle Art of Not My Department: A Formal Response from RBKC


🦚 On Institutional Denial and the Gentle Art of Not My Department: A Formal Response from RBKC

Filed under the documentation of polite rejection and administrative boundary-drawing.

11 March 2025
Our reference: 15083377
To: Polly

📜 Dear Polly,

Subject: Your complaint, Reference 15083377

Thank you for your complaint, received on 11 March 2025.

🧾 On Why This Is, Apparently, Not Our Problem

Unfortunately, we must inform you that we are unable to deal with your complaint, as — in the considered view of this department —

the complaint is not for this organisation.

RBKC social workers, we are assured, are not presently involved with your family.

Conclusion:
Thus, your concerns — however articulated or documented — have been filed neatly into the category of someone else’s business.

📚 If We Have Misunderstood (Which, Naturally, Is Not Assumed)

Should you feel that our understanding of your concerns is incomplete, you are, of course, welcome to correct us.

Alternatively — and more conveniently for our correspondence metrics — if you remain dissatisfied,

you may now proceed to the Local Government and Social Care Ombudsman (the Ombudsman).

🧭 On Your Journey to the Ombudsman

The Ombudsman investigates:

  • Individual complaints about councils;

  • All adult social care providers;

  • Some organisations providing local public services.

It operates:

  • Fairly;

  • Impartially;

  • Free of charge (though rarely free of procedural delay).

Please note:

  • You usually have up to 12 months to make your complaint, starting from the date you first knew about the issue —
    not from the date of this letter (an important technicality).

  • Some matters may be outside their jurisdiction, in which case they will explain — firmly but courteously — why your concerns shall be dismissed elsewhere.

📜 Important Administrative Note

When approaching the Ombudsman, you will need to provide:

  • A copy of this letter;

  • All earlier responses received from us (should you still possess the originals in unredacted form).

This will allow the Ombudsman to consider your complaint — with, one hopes, more appetite for engagement.

📜 Yours bureaucratically,

The Customer Relationship Team
Royal Borough of Kensington and Chelsea


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