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🦚 On Institutional Denial and the Gentle Art of Not My Department: A Formal Response from RBKC

Filed under the documentation of polite rejection and administrative boundary-drawing.

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11 March 2025
Our reference: 15083377
To: Polly

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📜 Dear Polly,

Subject: Your complaint, Reference 15083377

Thank you for your complaint, received on 11 March 2025.

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🧾 On Why This Is, Apparently, Not Our Problem

Unfortunately, we must inform you that we are unable to deal with your complaint, as — in the considered view of this department —

the complaint is not for this organisation.

RBKC social workers, we are assured, are not presently involved with your family.

Conclusion:
Thus, your concerns — however articulated or documented — have been filed neatly into the category of someone else’s business.

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📚 If We Have Misunderstood (Which, Naturally, Is Not Assumed)

Should you feel that our understanding of your concerns is incomplete, you are, of course, welcome to correct us.

Alternatively — and more conveniently for our correspondence metrics — if you remain dissatisfied,

you may now proceed to the Local Government and Social Care Ombudsman (the Ombudsman).

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🧭 On Your Journey to the Ombudsman

The Ombudsman investigates:

• Individual complaints about councils;

• All adult social care providers;

• Some organisations providing local public services.

It operates:

• Fairly;

• Impartially;

• Free of charge (though rarely free of procedural delay).

Please note:

• You usually have up to 12 months to make your complaint, starting from the date you first knew about the issue —
  not from the date of this letter (an important technicality).

• Some matters may be outside their jurisdiction, in which case they will explain — firmly but courteously — why your concerns shall be dismissed elsewhere.

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📜 Important Administrative Note

When approaching the Ombudsman, you will need to provide:

• A copy of this letter;

• All earlier responses received from us (should you still possess the originals in unredacted form).

This will allow the Ombudsman to consider your complaint — with, one hopes, more appetite for engagement.

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📜 Yours bureaucratically,

The Customer Relationship Team
Royal Borough of Kensington and Chelsea

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