🦚 Response to Complaint Ref: 15083377 – Reaffirmation of Facts, Formality, and the Request for Procedural Competence
Filed under the documentation of evidence reaffirmation, cross-borough evasion, and the constitutional demand for administrative literacy.
12 March 2025
To:
Customer Relationship Team
Royal Borough of Kensington and Chelsea (RBKC)
Subject: Response to Complaint Ref: 15083377 – Reaffirmation of Facts, Formality, and the Request for Procedural Competence
🧾 Dear Customer Relationship Team,
Thank you for your recent correspondence regarding Complaint Ref: 15083377 —
though I must observe, with due politeness, that the content is both puzzling and disheartening.
I am compelled, yet again, to clarify what ought to be a matter of basic internal record:
RBKC social workers have, demonstrably and indisputably, been involved in my case.
This is not supposition.
It is documented reality —
substantiated through correspondence, assessments, and direct professional contact originating from your department.
Accordingly:
I expect any further attempts at strategic denial to cease,
and for this matter to be reviewed with the seriousness the contradiction demands.
📜 Cross-Borough Courtesy (But Not a Deflection)
While I have extended the courtesy of informing Westminster social care services of related concerns,
this in no way diminishes — nor displaces — RBKC’s own responsibilities.
The complaint pertains to the actions and omissions of RBKC personnel,
and must be investigated by RBKC with due rigour and impartiality.
📚 Submission of Evidence: A Logistical Request
As previously noted, I am in possession of extensive documentation, including:
Emails;
Official assessments;
Written communications with RBKC social workers.
To facilitate the appropriate review, kindly confirm:
The correct email address or portal for submission;
Any specific format or naming conventions required for internal processing.
Efficiency, once requested politely, must now be solicited firmly.
🩻 Disability Accommodations & Record Access – Ongoing Concerns
Parallel to the primary complaint, I remind RBKC of its obligations regarding:
Implementation of reasonable adjustments, in line with the Equality Act 2010;
Full access to all personal records, without fragmentation, deferral, or strategic redirection.
I expect written confirmation that these matters:
Are being actioned appropriately;
Will be reflected in all future correspondence and procedural handling.
📜 Next Steps – Kindly Clarify Timeline and Receipt
I request:
Written confirmation of receipt of this correspondence;
Clear instructions for submission of supporting evidence;
A formal outline of the expected timeline for the substantive review of this complaint.
Given the prior confusion, contradiction, and procedural contortion,
I trust you will appreciate my insistence on precision, transparency, and exhaustive documentation going forward.
📜 Yours,
With due constitutional formality and procedural vigilance,
Polly