“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Council Correspondence. Show all posts
Showing posts with label Council Correspondence. Show all posts

On Polite Promises and the Administrative Art of Not Yet: A Courtesy Note from RBKC’s Customer Relationship Team


🦚 On Polite Promises and the Administrative Art of Not Yet: A Courtesy Note from RBKC’s Customer Relationship Team

Filed under the documentation of projected engagement and politely suspended timelines.

24 February 2025
Our reference: 12240997
To: Polly

📜 Dear Polly,

Thank you for your email of Sunday, 25 February 2024, addressed to Mr. Gary Apple, Ms. Suzie Newbottom, and an ensemble of additional recipients.

Your message has been observed. Engagement, however, remains in rehearsal.

🧾 On Timelines, Tentative Promises, and Future Correspondence

We are currently looking into what you’ve told us and aim to respond by 11 March 2024.

Should the need arise for further information — and it often does —

we shall, of course, be in touch.

📚 On Further Reading, and the Comfort of Procedure

For those wishing to familiarise themselves with the formal choreography of council complaint handling, we direct you (gently) to:

🔗 RBKC Complaints Process

Where policy lives, response awaits, and resolution remains an aspirational noun.

✉️ Administrative Note

Please do not edit the subject line when replying to this email.
Your case is best tracked when titled just so.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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