⟡ The Informal Rejection of Formal Law ⟡
“Reasonable adjustments are... unreasonable. Review rights are... revoked.”
Filed: 5 June 2025
Reference: SWANK/MPS/DISMISSAL-WITHOUT-REMEDY
📎 Download PDF – 2025-06-05_SWANK_MPS_InformalComplaintDismissal.pdf
Met Police informally reject formal complaint PC/05184/25 with bureaucratic prose and circular logic.
⟡ Chromatic v MPS: On the Institutional Redefinition of Discrimination as Disagreement ⟡
Metropolitan Police Service, informal resolution, Equality Act denial, refusal of adjustments, safeguarding misuse, IOPC avoidance, performative apology
I. What Happened
On 5 June 2025, PC James Armstrong of the Metropolitan Police’s Complaints Resolution Unit issued an informal reply to Complaint PC/05184/25. This was in response to police involvement in discriminatory safeguarding escalations originating from NHS staff between November 2023 and February 2024 — including coercive questioning of a disabled parent and her children under visible medical distress.
Armstrong’s response evaded specifics and declined formal escalation, citing earlier complaints, valid referrals, and what he termed “reasonable” limitations on disability accommodations. The complaint was logged but intentionally notrecorded, thereby removing the complainant’s right to review.
II. What the Complaint Establishes
⟡ Institutional reframing of discrimination as procedural necessity
⟡ Euphemistic invalidation of access needs — “reasonable” becomes elastic
⟡ False equivalence between concern raised and harm inflicted
⟡ Deliberate informality to avoid triggering oversight
⟡ Safeguarding weaponised against already-vulnerable family
⟡ No documentation of actual verification process or misconduct remediation
This was not resolution. This was rhetorical repositioning.
III. Why SWANK Logged It
Because every refusal to record a complaint is an act of institutional curating — where only the least embarrassing grievances are allowed to exist. When a police force rewrites “rights” into “discretion,” it’s not an oversight. It’s an erasure.
The MPS response is not just offensive. It is jurisprudentially baroque — cloaked in the language of civility while denying both remedy and recognition. That is why SWANK logs it. Not to seek redress — but to build record.
IV. Violations
Equality Act 2010 (s.20–21) – denial of reasonable adjustments
Human Rights Act 1998, Article 8 – interference with family life
Police Reform Act 2002 – failure to record complaint and trigger statutory oversight
IOPC Statutory Guidance – improper informal handling of serious allegations
V. SWANK’s Position
This wasn’t learning. It was laundering.
This wasn’t protection. It was pretence.
We do not accept the substitution of oversight with prose.
We do not accept the reframing of discrimination as “contextually valid.”
And we certainly do not accept complaint mechanisms designed to remove the right to complain.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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