⟡ Complaint Escalation: When Silence Becomes Policy ⟡
“Despite the time elapsed, I have received no final response from the Trust.”
Filed: 2 June 2025
Reference: SWANK/GSTT/ESCALATION-01
📎 Download PDF – 2025-06-02_SWANK_Escalation_GSTT_PHSO_DisabilityDiscrimination.pdf
A formal escalation to the Parliamentary and Health Service Ombudsman. The subject: Guy’s and St Thomas’ NHS Trust’s refusal to respond to a complaint about medical neglect, discrimination, and a retaliatory safeguarding referral.
I. What Happened
On 2 June 2025, Polly Chromatic escalated an unresolved formal complaint to the Parliamentary and Health Service Ombudsman (PHSO).
The original complaint — sent to Guy’s and St Thomas’ NHS Foundation Trust on 10 March 2025 — addressed:
Being denied care during respiratory emergencies
Refusal to provide written communication despite a published medical exemption
A retaliatory safeguarding referral used against a disabled parent
Nearly three months passed.
There was no resolution.
No apology.
No action.
And so it was escalated — formally, thoroughly, and with full archival precision.
II. What the Complaint Establishes
Clinical negligence escalated through refusal to treat life-threatening symptoms
Disability discrimination via breach of written-only communication policy
Safeguarding used as institutional punishment, not protection
Unlawful delay: a total absence of reply from the Trust after formal submission
Now under Ombudsman jurisdiction: triggering public accountability review
III. Why SWANK Logged It
Because silence is a decision.
Because failure to reply is a form of harm.
And because escalation — when written correctly — becomes evidence of indifference.
This isn't a follow-up. It's a jurisdictional migration.
When NHS Trusts ignore disabled patients after filing discrimination claims, SWANK does not assume forgetfulness.
We assume tactics.
And we document them.
IV. SWANK’s Position
We do not accept that “no response” is a legitimate clinical position.
We do not accept that safeguarding threats erase the need to answer questions.
We do not accept that a disability complaint should be met with a form letter — or worse, nothing at all.
SWANK London Ltd. affirms:
If the Trust can’t be bothered to respond,
We’ll respond for them.
In ink.
Online.
And under full evidentiary seal.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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We do not permit imitation. We preserve it as evidence.
This is not a blog.
This is a legal-aesthetic instrument.
Filed with velvet contempt, preserved for future litigation.
Because evidence deserves elegance.
And retaliation deserves an archive.
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