⟡ “I Can’t Breathe — But I’m Glad You Got Your Lunch.” ⟡
Disability disclosure met with a sandwich and a smile.
Filed: 24 January 2025
Reference: SWANK/WCC/EMAIL-30
📎 Download PDF – 2025-01-24_SWANK_Email_KirstyHornal_PanicDisabilityDisclosure_ResponseTone.pdf
A heartbreaking message from the parent — articulating the cause and mechanics of her panic attacks — answered with casual deflection, false warmth, and an offer to “help yourself” to Kirsty’s forgotten groceries. This wasn’t a dialogue. It was a lesson in how institutions perform compassion while ignoring its meaning.
I. What Happened
She explained:
– That panic attacks are triggered by institutional abandonment.
– That she feels unsafe speaking because she’s been reported and punished for it.
– That verbal communication worsens her symptoms, despite her love of talking.
– That this began with the sewer gas incident in October 2023.
She asked for help.
She asked to be read.
And Kirsty said,
“Have a lovely week — and enjoy my lunch.”
II. What the Email Establishes
That the parent clearly disclosed panic triggers and verbal disability context
That her medical and emotional needs were expressed in direct, reasonable terms
That Kirsty Hornal’s reply focused on tone, not substance
That her response trivialised the seriousness of the disclosure
That an opportunity for meaningful support was reduced to polite optics
III. Why SWANK Filed It
Because disability isn’t cured with courgette salad.
Because saying “no worries” to a panic disclosure is not care — it’s erasure.
Because when someone tells you they can’t breathe,
you don’t change the subject to groceries.
And because archival silence is safer than performative replies.
IV. Violations Identified
Failure to Acknowledge Medical Disclosure with Clinical or Procedural Support
Emotional Minimisation of Disability-Linked Distress
Institutional Tone-Policing in Response to Genuine Distress
Dereliction of Duty to Investigate Impact of Prior Environmental Hazard (sewer gas)
Continued Retaliatory Impacts Following October 2023 Environmental Incident
V. SWANK’s Position
This wasn’t a moment of kindness.
It was a moment of containment.
She told them she couldn’t talk.
She told them she was scared.
She told them what would help.
And they told her:
Help yourself to lunch.
Now we’re helping ourselves —
to a permanent record.
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