⟡ The Borough That Answered Emergency Claims With a Referral Link for Showering Support ⟡
Or, When RBKC Suggested That Emotional Deprivation Could Be Solved by Shopping Help
Metadata
Filed: 4 July 2025
Reference Code: SWANK/RBKC/AUTO/SILENCE
Filed by: Polly Chromatic
Filed from: W2 6JL
Court File Name:2025-07-04_ZC25C50281_Automatic_Reply_RBKC_Safeguarding_Matters.pdf
I. What Happened
On 4 July 2025, the Claimant submitted a formal safeguarding update to RBKC regarding:
The unlawful seizure of her four U.S. citizen children
The absence of lawful threshold
Ongoing legal claims involving Westminster and RBKC
Institutional racism, medical neglect, and forced separation
The reply?
“Thank you for your email. Please use our new online referral form if you would like advice on washing, dressing, or going to the toilet.”
II. Why SWANK Logged It
Because when you file a legal notice about racial discrimination, safeguarding misuse, and international legal violations — and the reply suggests help with cleaning and shopping,
what you have received is not assistance, but theatrical redirection.
Because this was a safeguarding complaint, not a domestic mobility issue.
Because the inbox for child protection is now apparently rerouted to the same form used for “looking after yourself.”
Because no human name, no acknowledgment of the case, no reference to the children or legal filings appeared —
only a message about business hours and bathing.
III. SWANK’s Position
SWANK London Ltd. hereby classifies this email as:
Disrespectful
Administratively evasive
And emblematic of the bureaucratic reduction of crisis into a tickbox menu
This was not a response. It was a safeguarding eclipse.
We log it not as communication, but as a semi-automated barrier designed to reclassify emergency as inconvenience.