⟡ “We Received Your Complaint. We Won’t Say More (Yet).” ⟡
RBKC Corporate Complaints Team Sends Generic Auto-Reply Acknowledging Complaint Receipt — But Assigns No Reference
Filed: 27 May 2025
Reference: SWANK/RBKC/EMAIL-08
📎 Download PDF – 2025-05-27_SWANK_Email_RBKC_CorporateComplaintAcknowledgement_Generic.pdf
Summary: RBKC’s Corporate Complaints Team confirms receipt of a complaint email and states they aim to respond within 3 working days, offering data handling terms but no case reference.
I. What Happened
On 27 May 2025 at 13:13, the Royal Borough of Kensington and Chelsea sent an automated reply to a complaint submitted by Noelle Meline-Bonnee Annee Simlett. The message:
– Confirms the email was received
– States a standard 3-working-day response goal
– Includes a Data Protection notice about information handling
– Offers a contact email for further privacy queries
– Does not reference complaint content, ID number, or triage
II. What the Complaint Establishes
• RBKC received a complaint but has not yet engaged substantively
• No case reference number or officer name is assigned — meaning the triage process is opaque
• Standard privacy language is invoked, but no accountability path is visible
• The email functions as a procedural placeholder, giving the Council plausible deniability unless tracked
III. Why SWANK Logged It
Because sometimes the silence is structured — and starts with an auto-reply.
Because tracking institutional accountability begins the moment they say they got it.
Because when no case number is assigned, the burden of follow-up shifts to the complainant.
SWANK records every timestamp where complaint acknowledgment is offered — but complaint action is deferred.
IV. SWANK’s Position
We do not accept that acknowledgment without reference equals accountability.
We do not accept that privacy language can replace procedural clarity.
We do not accept that a 3-day promise with no reply becomes a dismissal by default.
This wasn’t a response. This was a stall in polite form.
And SWANK will track every “we aim to respond” that becomes “we decided not to.”
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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Filed with velvet contempt, preserved for future litigation.
Because evidence deserves elegance.
And retaliation deserves an archive.
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