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🦚 On Formal Acknowledgment and the Art of Saying Very Little: A Response from RBKC’s Customer Relationship Team
Filed under the documentation of courteous placeholders and the ceremonial act of "looking into things."
13 February 2024
Our reference: 12136041
To: Polly
📜 Dear Polly,
Thank you for your complaint, which we acknowledge receipt of on 12 February 2024.
🧾 On Timeline and Tactful Vagueness
We are presently looking into what you’ve told us, and aim — with appropriate reverence to internal processes — to provide a response by 26 February 2024.
Should additional information be required, rest assured —
we shall be in touch.
No need, of course, for detail, specificity, or substantive engagement just yet.
For now, we offer this letter — a ceremonial marker of awareness.
📚 On Further Reading
For those inclined to understand the machinery into which their concerns have been gently ushered, we graciously provide the following link:
🔗 RBKC Complaints Process
Because knowing the route rarely guarantees the destination.
📜 Kind regards,
Customer Relationship Team
Royal Borough of Kensington and Chelsea