“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Administrative Hostility. Show all posts
Showing posts with label Administrative Hostility. Show all posts

Formal Complaint Under the Equality Act 2010: Systemic Disability Discrimination and the Artful Refusal of Reasonable Adjustments


🦚 Formal Complaint Under the Equality Act 2010: Systemic Disability Discrimination and the Artful Refusal of Reasonable Adjustments

Filed under the solemn documentation of unlawful exclusion, retaliatory practice, and institutional disdain dressed as procedure.

10 March 2025
To: The Complaints Department
Royal Borough of Kensington and Chelsea
Children’s Services
Town Hall, Hornton Street, London, W8 7NX
Subject: Formal Complaint Under the Equality Act 2010 – Systemic Disability Discrimination and the Artful Refusal of Reasonable Adjustments

🧾 Dear Sir or Madam,

It is with weary precision and legally substantiated exasperation that I submit this formal complaint concerning the conduct of social workers operating under RBKC Children’s Services.

The matter concerns the persistent failure to implement reasonable adjustments, as required under the Equality Act 2010, and an alarming pattern of retaliation, exclusion, and bureaucratic cruelty, thinly disguised as “support.”

Let us dispense with euphemism:

This is not a misunderstanding. It is disability discrimination —
delivered with procedural flair and administrative apathy.

📜 1. Refusal to Provide Reasonable Adjustments

(Despite Law, Logic, and Letters)

I have been both medically documented and repeatedly explicit in asserting my need for written-only communication, due to the following chronic conditions:

  • Eosinophilic asthma

  • Muscle tension dysphonia

  • Severe panic disorder

These conditions render verbal interaction not only distressing, but medically harmful.

And yet, RBKC Children’s Services has:

  • Refused written correspondence, even when formally requested;

  • Insisted on verbal engagement, in direct defiance of medical advisories;

  • Denied access to advocacy, alternative formats, or disability-informed processes.

What I require to participate has been systematically withheld —
not through error, but through informal policy masquerading as professionalism.

📜 2. Harassment and Retaliation Disguised as Practice

Following my insistence on rights and legal protection, I have been met not with accommodation, but with calculated resistance:

  • Unannounced home visits, clearly designed to coerce;

  • Fabricated or misleading documentation, weaponised to justify intrusion;

  • Disruption to my children’s education and wellbeing, instigated by institutional pressure;

  • A sustained pattern of retaliation, implying that requesting lawful accommodations is viewed internally as an affront.

This is not safeguarding.
It is administrative punishment.

📜 3. Legal Breach: Equality Act 2010 – Sections 20 & 29

The behaviour of RBKC social workers constitutes a clear and ongoing breach of statutory duty:

  • Section 20: Failure to implement reasonable adjustments to prevent disadvantage;

  • Section 29: Failure to protect against harassment and victimisation in service provision.

What I have experienced is not oversight.
It is a textbook case of unlawful discrimination, delivered beneath the polished crest of one of the wealthiest boroughs in the UK.

📜 4. Remedies (i.e., the Absolute Minimum)

Accordingly, I request that RBKC Children’s Services:

  1. Formally acknowledge its violation of the Equality Act 2010;

  2. Confirm that all future communication will be conducted in writing;

  3. Cease all retaliatory activity, including unsolicited home visits and procedural intimidation;

  4. Issue a formal written apology, recognising the distress caused;

  5. Implement mandatory disability awareness training, with specific reference to communication-related conditions and non-visible disabilities.

📜 5. Next Steps (and Consequences of Continued Evasion)

If a satisfactory response is not received within 28 days, I will escalate without delay to:

  • The Local Government and Social Care Ombudsman (LGO)

  • The Equality and Human Rights Commission (EHRC)

  • Formal legal proceedings to pursue redress for discrimination and statutory breach

I expect acknowledgment of this complaint and an explanation — if one exists —
of what steps RBKC intends to take that rise above its usual threshold of institutional inertia.

📜 Yours,

With due and documented formality,
Polly
No comments:

Documented Obsessions