We Escalated the Pattern. The Ombudsman Got It in Writing.

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⟡ SWANK Formal Complaint ⟡

“Two Boroughs. One Pattern. Filed on 31 May.”
Filed: 31 May 2025
Reference: SWANK/LGSCO/WEST-RBKC/2025-05-31
📎 Download PDF – 2025-05-31_SWANK_LGSCOComplaint_Westminster_RBKC_SafeguardingDiscrimination.pdf

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I. The Escalation They Provoked

On 31 May 2025, SWANK London Ltd. filed a formal complaint with the Local Government and Social Care Ombudsman (LGSCO) concerning coordinated misconduct by:

• Westminster Children’s Services

• The Royal Borough of Kensington & Chelsea (RBKC)

This was not a local grievance. It was a systemic indictment — one that identifies safeguarding not as protection, but as administrative theatre designed to punish resistance.

The safeguarding protocols failed.
Then they escalated.
Then they were filed.

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II. What the Complaint Documents

This complaint outlines:

• Failure to honour written-only communication adjustments

• Safeguarding escalation based on false medical claims

• Procedural harassment following formal legal filings

• Cumulative emotional and physical harm to four children

• Coordinated obfuscation, retaliatory oversight, and refusal to withdraw after correction

This was not error.
It was institutional choreography.

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III. Why This Went to the Ombudsman

Because:

• Internal complaints were ignored

• Safeguarding was used as deterrence, not assessment

• Medical documentation was sidestepped in favour of fictional narratives

And because when two boroughs engage in nearly identical misconduct, they cease to be departments.
They become a pattern.

This filing marks the transition from local protest to documented refusal. It is not a request for sympathy. It is a legal placeholder for future judicial review.

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IV. SWANK’s Position

We do not distinguish between harmful departments when their tactics are identical.
We do not respect safeguarding action issued in retaliation.
We do not wait for these boroughs to acknowledge their behaviour — we file it so they can’t later deny it.

This complaint is not the end of anything.
It is simply the moment the story became part of the permanent record.

Let the archive show:

Two boroughs.
One coordinated failure.
Filed on 31 May.
Read by everyone.

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⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡

Every entry is timestamped.
Every sentence is jurisdictional.
Every structure is protected.

To mimic this format without licence is not homage. It is breach.
We do not permit imitation. We preserve it as evidence.

This is not a blog.
This is a legal-aesthetic instrument.
Filed with velvet contempt, preserved for future litigation.

Because evidence deserves elegance.
And retaliation deserves an archive.

© 2025 SWANK London Ltd. All formatting and structural rights reserved.
Use requires express permission or formal licence. Unlicensed mimicry will be cited — as panic, not authorship.

Ten Years of Damage for a False Suspicion You Can’t Let Go Of.

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🖋 SWANK Dispatch | 4 February 2025
YOUR VISITS CAUSE RESPIRATORY COLLAPSE. YET YOU KEEP KNOCKING.

Filed From: Flat 22, 2 Periwinkle Gardens, London W2
Author: Polly Chromatic
Filed Under: Eosinophilic Asthma · Viral Contamination · Medical Negligence · Social Work Harassment · Disability Refusal · Home Intrusion Records · SWANK Immune System Collapse Chronicle

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📩 To:

Kirsty Hornal, Annabelle Kapoor, Sarah Newman, Laura Savage, Simon O’Meara, Fiona Dias-Saxena, Gideon Mpalanyi, Rachel Pullen, Eric Wedge-Bull, Milena Abdula-Gomes, Rhiannon Hodgson, Samira Issa, Glen Peache, Philip Reid
Cc: Ministry of Health, Turks and Caicos
Bcc: Phil @ Sangye Yoga

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💌 “INTERVENTION”? WE CALL IT CONTAMINATION.

“Every time a social worker comes in our home we are all sick for the next two to four weeks with a respiratory virus.”

What you term a “home visit” registers, medically, as pathogenic incursion.
You are not helping. You are shedding.
Your safeguarding theatre releases more illness than insight.

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🫁 ASTHMA IS A DIAGNOSIS—NOT A DEBATE TOPIC.

“I have stated repeatedly that we all suffer from eosinophilic asthma…”

And yet: no protective protocol, no clinical precaution, no intellectual humility.
You respond to eosinophils with clipboard cynicism.
Asthma isn’t invisible—it’s merely ignored when inconvenient.

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🗓 TEN YEARS. ZERO OUTCOMES. COUNTLESS INFECTIONS.

“Your investigations never end… they have wasted ten years of our lives.”

You’ve replaced education with disruption.
You’ve buried truth beneath paperwork.
You’ve built careers atop my children's breathlessness.

All while declaring yourselves “helpful.”

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📎 VERBAL INTERACTION = DISABILITY DISCRIMINATION

“I cannot speak verbally. Please email only. I do not own a phone.”

It’s not a quirk. It’s a legal boundary.
If you cannot accommodate the medically necessary,
you are not conducting a visit—you are performing a breach.

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Polly Chromatic
Respiratorily persecuted. Bureaucratically stalked. Legally notifiable.
📍 Flat 22, 2 Periwinkle Gardens, London W2
🌐 www.swankarchive.com
📧 director@swanklondon.com
© SWANK London Ltd. All Contaminants Prosecuted.

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Upholding Standards Where Institutions Decline To Recognise Them

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🏛️ A Formal Petition for Redress: Against the Royal Borough of Kensington and Chelsea's Theatrical Incompetence

Date: 11 March 2025

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✉️ To:

The Local Government and Social Care Ombudsman
PO Box 4771
Coventry, CV4 0EH
Email: advice@lgo.org.uk

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📜 Subject:

Formal Escalation: Complaint Against the Royal Borough of Kensington and Chelsea Social Services

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🖋️ Dear Sir or Madam,

It is with considerable reluctance—though, alas, no lingering hope—that I am compelled to escalate a formal complaint regarding the Royal Borough of Kensington and Chelsea (RBKC) Social Services: a department whose performance can most charitably be described as a pageant of institutional inertia, procedural incoherence, and ritualised indifference to both statutory obligations and common decency.

Having afforded RBKC every opportunity for redemption through their labyrinthine complaints process, I must now conclude that local resolution is not merely unlikely, but philosophically untenable.

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🎓 Overview of Concerns

1. Dereliction of Support Obligations

Despite repeated formal requests, RBKC has failed to provide even the most elementary assistance appropriate to my documented medical needs, legal entitlements, or human dignity.

2. Procedural Mismanagement of a Most Basic Kind

My case has been marred by missed deadlines, conflicting information, and responses so perfunctory they barely rise to the level of parody.

3. Discrimination on Grounds Both Racial and Disabling

In execution and effect, RBKC's treatment of me has flagrantly disregarded the Equality Act 2010, manifesting both disability discrimination and racial bias under the pretext of professional judgment.

4. Coercive Interference Masquerading as Support

Rather than facilitate autonomy, RBKC has consistently deployed pressure tactics disguised as “assistance,” eroding trust and infringing upon my lawful right to self-determination.

5. Breach of Statutory Duties and Professional Ethics

RBKC has failed to meet its legal duties under the Children Act 1989, Care Act 2014, and its own safeguarding frameworks—preferring spectacle over substance at every turn.

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🩺 Attempts at Local Resolution

In good faith, I engaged extensively with RBKC’s complaints process, submitting comprehensive evidence, requests for remedy, and detailed accounts of misconduct. Their responses have ranged from evasive to perfunctorily polite—never substantive.

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✨ Requested Outcomes

Accordingly, I respectfully request that the Ombudsman:

• Conduct a comprehensive and impartial investigation into RBKC’s conduct;

• Issue a formal determination on breaches of law and procedure;

• Recommend specific corrective actions, including policy reforms, training requirements, and compensation where appropriate;

• Confirm receipt of this correspondence and advise me of the expected timeline for review.

All future communication, I request, be conducted exclusively in writing, due to health-related necessity.

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🖋️ Yours, with unbroken courtesy despite abundant provocation,

Polly

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Because If You're Going To Violate My Rights, At Least Alphabetise the Paperwork

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🎩 Subject Access Request: A Formal Demand for Personal Records Under UK GDPR

Date: 13 March 2025

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✉️ To:

The Data Protection Team
Westminster City Council
64 Victoria Street
London, SW1E 6QP
Email: dataprotection@westminster.gov.uk

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🖋️ Subject:

Subject Access Request – Full Disclosure Under UK GDPR and Data Protection Act 2018

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🏛️ Dear Data Protection Team,

I trust this correspondence finds you amid a flourishing garden of properly maintained records and legally compliant filing cabinets.

I am writing — with the appropriate mixture of solemnity and suspicion — to lodge a Subject Access Request under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As you are doubtless aware, these are not aspirational suggestions, but binding statutory instruments.

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📜 I. Details for Identification and Retrieval of Records

• Full Name: Polly Chromatic

• Date of Birth: 16 January 1980

• Address: 2 Periwinkle Gardens, London, W2 6PP

(Should further clarification be required, I stand ready — reluctantly — to assist.)

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🔎 II. Scope of Request (Comprehensive, Not Curated)

I hereby request, with neither apology nor patience for omissions:

• All case notes, internal memos, safeguarding records, and reports

• All emails and correspondence, whether internal or external, in which my name, case, or circumstances are referenced

• All meeting minutes, safeguarding discussions, team debriefs, and administrative conjecture featuring me

• Any communications pertaining to or arising from the activities of social workers assigned to my case

NB: I require the full archive. I am not requesting an executive summary or an editorialised novella. Spare me the temptation of complaint escalation.

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💾 III. Format of Disclosure

Please provide all materials electronically — unless, of course, Westminster intends to revive the Victorian tradition of parchment and twine.

Should there be any costs associated with fulfilling your statutory duty, kindly advise in advance so I may summon an appropriately melodramatic sigh.

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⚖️ IV. Exemptions and Withholdings

If you intend to withhold any records, kindly supply:

• A detailed written justification

• Clear legal citations

• An explanation sufficiently robust to withstand both Ombudsman scrutiny and polite derision

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⏳ V. Identification and Response Timeframe

Enclosed is a copy of my passport, for your peace of mind (and so we may dispense with the inevitable delay tactic).

In accordance with UK GDPR, I expect full compliance within one calendar month from the date of receipt.

Please confirm receipt of this request without unnecessary ceremony.

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📢 Closing Sentiment

Thank you, in advance, for what I hope will be a rare and dazzling exhibition of procedural competence. I await my data — and perhaps, a fleeting glimpse of Westminster at its best.

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Yours, with bureaucratic decorum strained almost to breaking,
Polly

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The Reasonable Adjustment That Never Arrived: A Masterclass in Institutional Gaslighting

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🎩 Formal Complaint Under the Equality Act 2010: Disability Discrimination, Procedural Nonchalance, and the Perils of Bureaucratic Improvisation

Date: 10 March 2025

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✉️ To:

The Complaints Department
Westminster Children’s Services
4 Frampton Street
London, NW8 8LF

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🖋️ Subject:

Formal Complaint – Westminster’s Reluctant Relationship with the Equality Act 2010

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🏛️ Dear Sir or Madam,

It is with a tone of weary civility — and an increasingly sceptical view of Westminster’s familiarity with statutory obligations — that I lodge this formal complaint.

Apparently, within your department, the Equality Act 2010 is viewed not as law, but as an optional garnish atop the indifferent salad of your internal processes.

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📜 I. On the Curious Absence of Reasonable Adjustments

Despite submitting multiple formal notifications, accompanied by medical documentation confirming my diagnoses of eosinophilic asthma, muscle tension dysphonia, and severe panic disorder, your department has:

• Insisted on verbal exchanges, as if wishing could override clinical fact

• Failed to provide any alternative arrangements, demonstrating a breathtaking lack of imagination and legal literacy

• Ignored advocacy requests, as though accessibility were a personal eccentricity rather than a legal right

In consequence, my health has been compromised by your procedural nonchalance, a term I use generously.

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🎭 II. Harassment, Retaliation, and Other Misguided Enthusiasms

Rather than accommodate, Westminster opted for a strategy of coercive theatre:

• Unannounced and unneeded visits masquerading as concern

• Subtle menaces wrapped in professional platitudes

• Emotional disruption inflicted upon my children — collateral damage, evidently deemed acceptable in your safeguarding parlance

• Reports engineered with selective memory, ex post facto justifications dressed up as evidence

It seems that within your institution, asserting one's rights is the surest way to become a target.

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⚖️ III. The Law: Breached, Elegantly but Consistently

Your department’s conduct constitutes breaches of:

• Section 20, Equality Act 2010 – failure to make reasonable adjustments

• Section 29, Equality Act 2010 – harassment and victimisation based on disability

I note that these breaches are not ameliorated by polished language or bureaucratic volume.

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📢 IV. What Must Now Occur (Preferably Before the Next Fiscal Year)

I hereby require:

1. A formal acknowledgment of failure to accommodate my disabilities

2. An immediate cessation of retaliatory behaviour and unwarranted interference

3. A written apology – not for consolation, but for archival purposes

4. The institution of mandatory disability rights training — taught, ideally, by someone other than yourselves

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📚 V. Should Motivation Be Needed

Should these modest remedies not be implemented, I shall escalate proceedings to:

• The Local Government and Social Care Ombudsman

• The Equality and Human Rights Commission

• Legal counsel, with enthusiasm and documentation

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✒️ Final Note

Please confirm receipt of this complaint — assuming, of course, that Westminster is still capable of acknowledging something beyond its own procedural self-regard.

I await your response. Though, I confess, not with optimism.

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Yours, with a composure your services so persistently imperil,
Polly

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