“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Administrative Courtesy. Show all posts
Showing posts with label Administrative Courtesy. Show all posts

On Procedural Stonewalling and the Ritual Passing of the Grievance: A Final Response from RBKC’s Customer Relationship Team


🦚 On Procedural Stonewalling and the Ritual Passing of the Grievance: A Final Response from RBKC’s Customer Relationship Team

Filed under the documentation of polite deflection and the formal choreography of complaint referral.

27 March 2025
To: Polly

📜 Dear Polly,

Subject: Your Complaint (Ref: 15083377)

Thank you for your email.

🧾 On Why We Shall Not Proceed Further

As per our prior correspondence:

We are unable to process your complaint.

Thus, should you remain dissatisfied — a likelihood we acknowledge but do not seek to address —
we invite you, with all due courtesy, to forward your complaint to the Ombudsman.

🧭 Next Steps: The Path to External Remedy

You may now refer your case to the Local Government and Social Care Ombudsman (LGO).

Key details:

  • You typically have 12 months from the date you first knew about the issue (not from today's date) to make your complaint.

  • The Ombudsman may consider older complaints if good reason is established.

The Ombudsman:

  • Investigates complaints about councils, social care providers, and select public services;

  • Operates fairly, impartially, and without charge.

Be advised:

  • Certain matters fall outside the Ombudsman’s remit, and

  • Where so, an explanation for non-investigation will be provided.

📬 Contact Details for the Ombudsman

  • Website: www.lgo.org.uk

  • Email: complaints@rbkc.gov.uk (local reference forwarding)

  • Telephone: 0300 061 0614

  • Postal Address:
    Local Government and Social Care Ombudsman
    PO Box 4771
    Coventry, CV4 0EH

Please ensure you provide the Ombudsman with this letter,
and copies of all previous responses from us,
so that your complaint may be formally reviewed.

📜 Yours faithfully,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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On Polite Promises and the Administrative Art of Not Yet: A Courtesy Note from RBKC’s Customer Relationship Team


🦚 On Polite Promises and the Administrative Art of Not Yet: A Courtesy Note from RBKC’s Customer Relationship Team

Filed under the documentation of projected engagement and politely suspended timelines.

24 February 2025
Our reference: 12240997
To: Polly

📜 Dear Polly,

Thank you for your email of Sunday, 25 February 2024, addressed to Mr. Gary Apple, Ms. Suzie Newbottom, and an ensemble of additional recipients.

Your message has been observed. Engagement, however, remains in rehearsal.

🧾 On Timelines, Tentative Promises, and Future Correspondence

We are currently looking into what you’ve told us and aim to respond by 11 March 2024.

Should the need arise for further information — and it often does —

we shall, of course, be in touch.

📚 On Further Reading, and the Comfort of Procedure

For those wishing to familiarise themselves with the formal choreography of council complaint handling, we direct you (gently) to:

🔗 RBKC Complaints Process

Where policy lives, response awaits, and resolution remains an aspirational noun.

✉️ Administrative Note

Please do not edit the subject line when replying to this email.
Your case is best tracked when titled just so.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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On Formal Acknowledgment and the Art of Saying Very Little: A Response from RBKC’s Customer Relationship Team


🦚 On Formal Acknowledgment and the Art of Saying Very Little: A Response from RBKC’s Customer Relationship Team

Filed under the documentation of courteous placeholders and the ceremonial act of "looking into things."

13 February 2024
Our reference: 12136041
To: Polly

📜 Dear Polly,

Thank you for your complaint, which we acknowledge receipt of on 12 February 2024.

🧾 On Timeline and Tactful Vagueness

We are presently looking into what you’ve told us, and aim — with appropriate reverence to internal processes — to provide a response by 26 February 2024.

Should additional information be required, rest assured —
we shall be in touch.

No need, of course, for detail, specificity, or substantive engagement just yet.
For now, we offer this letter — a ceremonial marker of awareness.

📚 On Further Reading

For those inclined to understand the machinery into which their concerns have been gently ushered, we graciously provide the following link:

🔗 RBKC Complaints Process

Because knowing the route rarely guarantees the destination.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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Documented Obsessions