“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe

On Procedural Stonewalling and the Ritual Passing of the Grievance: A Final Response from RBKC’s Customer Relationship Team


🦚 On Procedural Stonewalling and the Ritual Passing of the Grievance: A Final Response from RBKC’s Customer Relationship Team

Filed under the documentation of polite deflection and the formal choreography of complaint referral.

27 March 2025
To: Polly

📜 Dear Polly,

Subject: Your Complaint (Ref: 15083377)

Thank you for your email.

🧾 On Why We Shall Not Proceed Further

As per our prior correspondence:

We are unable to process your complaint.

Thus, should you remain dissatisfied — a likelihood we acknowledge but do not seek to address —
we invite you, with all due courtesy, to forward your complaint to the Ombudsman.

🧭 Next Steps: The Path to External Remedy

You may now refer your case to the Local Government and Social Care Ombudsman (LGO).

Key details:

  • You typically have 12 months from the date you first knew about the issue (not from today's date) to make your complaint.

  • The Ombudsman may consider older complaints if good reason is established.

The Ombudsman:

  • Investigates complaints about councils, social care providers, and select public services;

  • Operates fairly, impartially, and without charge.

Be advised:

  • Certain matters fall outside the Ombudsman’s remit, and

  • Where so, an explanation for non-investigation will be provided.

📬 Contact Details for the Ombudsman

  • Website: www.lgo.org.uk

  • Email: complaints@rbkc.gov.uk (local reference forwarding)

  • Telephone: 0300 061 0614

  • Postal Address:
    Local Government and Social Care Ombudsman
    PO Box 4771
    Coventry, CV4 0EH

Please ensure you provide the Ombudsman with this letter,
and copies of all previous responses from us,
so that your complaint may be formally reviewed.

📜 Yours faithfully,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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