⟡ SWANK Rebuttal Dispatch ⟡
When They Call Again for What You've Already Answered
9 February 2024
No Means Documented: A Formal Refusal of Phone Harassment
I. The Referral Loop That Violates Logic and Law
This dispatch concerns a formal reply from Polly Chromatic to Samira Issa of RBKC Children’s Services, following yet another redundant referral—this time made by Chelsea & Westminster Hospital.
The subject?
An incident that:
Occurred on 2 January 2024 at St. Thomas’ Hospital
Was already reported and discussed
Already inflicted documented trauma
“They are referring me for the same incident that I’ve already spoken with you about.”
This is not procedure. This is institutional memory loss weaponised as policy.
II. A Refusal Grounded in Health and Rights
This is not avoidance. It is medical boundary enforcement.
Polly—diagnosed with severe eosinophilic asthma—makes the legal and clinical position plain:
Verbal contact is contraindicated
Phone calls exacerbate her condition
Repeated contact for the same matter constitutes harassment
“I am concerned about your mental health given that you continue to harass me for the same things over and over…”
This is not safeguarding. This is a fixation masquerading as duty.
III. Legal Action and Documentation
Polly informs Ms. Issa that:
She has retained legal representation for a medical negligence claim
She intends to pursue legal action for continued safeguarding harassment
She has already submitted documentation—three named attachments covering Erik, Eric, and Rebecca
Her concluding instruction?
“Please refrain from contacting me again.”
The tone is not rude. It is final.
© SWANK London Ltd. All Patterns Reserved.
The repetition of a question already answered is not concern—it is coercion.
Polly Chromatic
Director, SWANK London Ltd.
Flat 22, 2 Periwinkle Gardens, London W2
www.swanklondon.com
✉ director@swanklondon.com
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