🦚 On the Elegant Art of Exclusion: A Formal Complaint Regarding Ms Kristen House’s Dereliction of Duty
By Polly Chromatic
Founder, SWANK – Standards and Whinges Against Negligent Kingdoms
"Because one must maintain standards, even under bureaucratic siege."
4 March 2025
To: Complaints Department, Westminster Children’s Services
Subject: Formal Complaint Regarding Ms Kristen House – Failure to Accommodate Disability, Misconduct, and Retraumatisation
🎓 I. Disability Disregarded – Communication as Contempt
Despite being notified — exhaustively — of my medical conditions (eosinophilic asthma and muscle tension dysphonia), Ms Hornal chose to:
Ignore medically supported requests for written-only communication;
Pressure me into verbal, in-person engagement, precipitating preventable health crises;
Flagrantly disregard her duties under the Equality Act 2010.
This was not miscommunication. It was an institutional sneer in administrative form.
🩺 II. Silence, Evasion, and Managerial Sleight-of-Hand
Ms House’s pattern of bureaucratic vanishing acts included:
Failure to respond to critical safeguarding emails;
Forcing me to re-explain documented disabilities while visibly ill;
Systematically excluding me from decisions not on the basis of risk, but of inconvenience.
Accessibility was not denied casually — it was denied as policy.
📉 III. Procedural Improvisation Masquerading as Safeguarding
The safeguarding process became pure performance:
No lawful risk assessments were conducted;
No coherent written plans were offered;
No proportionality applied under the Children Act 1989.
Instead, concern was invoked like a theatrical prop — to justify intervention without the burden of evidence.
🎭 IV. The Retraumatisation Machine: Care by Attrition
Through repeated forced interactions:
I experienced respiratory crises;
My family endured psychological destabilisation;
My children’s education and health were undermined by state-induced stress.
What was presented as “safeguarding” functioned, in reality, as procedural vandalism.
🧾 V. Formal Redress Demanded
Thus, I formally request:
A full investigation into Ms House’s conduct.
A written public apology for breaches of disability law.
Mandatory external disability rights retraining for Westminster’s social services staff.
Immediate referral of Ms House to Social Work England for fitness to practise review.
📢 Closing Reflection
The first duty of any safeguarding professional is not surveillance — it is respect.
Until Westminster Children’s Services internalises this elementary principle, it will remain what it currently is:
A theatre of harm, dressed in the language of care.
Yours with punctilious disdain,
Polly Chromatic
Mistress of Grammar, Mother of Four, Founder of SWANK