⟡ “We Sent the Outcome. We Won’t Send It Again.” ⟡
RBKC Acknowledges Stage 2 Escalation But Refuses to Reissue Outcome, Despite Ongoing Housing Harm and Procedural Retaliation
Filed: 27 May 2025
Reference: SWANK/RBKC/EMAIL-09
📎 Download PDF – 2025-05-27_SWANK_Email_RBKC_Stage2EscalationAcknowledgement_HousingComplaint12060761.pdf
Summary: RBKC responds to a formal Stage 2 escalation in the housing complaint trail but declines to restate the outcome or respond to ongoing allegations of neglect and retaliation.
I. What Happened
On 20 May 2025, Polly Chromatic submitted a Stage 2 escalation to RBKC regarding Complaint Ref: 12060761. The complaint detailed:
– Dangerous housing conditions at 37 Elgin Crescent
– Mould, sewer gas, and damp exposure
– Medical harm to a disabled parent and her children
– Failure to provide written-only communication accommodations
– Retaliation for prior complaints
– Negligence by named officers, including Hardeep Kundi
RBKC replied on 27 May 2025 stating the outcome was already sent to the “registered email address” — without offering to confirm its content, provide clarification, or reopen dialogue.
II. What the Complaint Establishes
• RBKC formally received and acknowledged your escalation
• They chose to withhold outcome content, citing GDPR, even though you're the complainant
• No procedural transparency or right of reply was offered
• Escalation is effectively blocked through form-based deflection
• It confirms that this matter is being simultaneously pursued via LGSCO and Housing Ombudsman pathways
III. Why SWANK Logged It
Because this is what procedural erasure looks like — a refusal to restate, reissue, or re-engage.
Because “we sent it before” is not a substitute for answering new allegations.
Because what gets withheld becomes part of the harm.
SWANK logs the institutional gatekeeping of complaint outcomes as evidence of deeper systemic evasion.
IV. SWANK’s Position
We do not accept that outcomes should be withheld on a technicality from the person who submitted the complaint.
We do not accept that failure to acknowledge a Stage 2 escalation means it’s resolved.
We do not accept that housing complaints can be closed while the mould and retaliation remain active.
This wasn’t just an email. This was the moment they told you not to ask again.
And SWANK will file every refusal disguised as privacy.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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