⟡ “We Acknowledge the Complaint. You Have Until June 10th to Sign.” ⟡
NHS North West London ICB Confirms Investigation into Pembridge Villas Surgery, Pending Consent Return
Filed: 27 May 2025
Reference: SWANK/NHS/EMAIL-02
📎 Download PDF – 2025-05-27_SWANK_Email_NHS-NWL-ICB_ComplaintAcknowledgement_Pembridge_PC25-035.pdf
Summary: NHS North West London confirms your complaint against Pembridge Villas Surgery has been formally opened under reference PC25-035, with a consent deadline and response timeline issued.
I. What Happened
On 27 May 2025, the NHS NWL ICB officially acknowledged a complaint filed by Polly Chromatic (Noelle Bonnee Annee Simlett) regarding Pembridge Villas Surgery, referencing medical harm, administrative misconduct, and access denial.
Key milestones in the message include:
– Consent form required by 10 June 2025
– Pembridge response due back to the ICB within 2 weeks of consent receipt
– Full ICB reply expected no later than 21 July 2025
– Case number: PC25-035 (CP)
– Offer of independent advocacy (POhWER)
II. What the Complaint Establishes
• NHS ICB has formally acknowledged the complaint and opened a regulatory investigation
• The complaint was considered valid enough to warrant referral to the practice manager
• A procedural deadline was set — allowing for precise tracking of delays or failures
• Advocacy access is standardised, suggesting recognition of structural complexity or harm
• The message confirms institutional responsibility to respond, not just receive
III. Why SWANK Logged It
Because acknowledgment is no longer enough — now we count down.
Because the case exists in their records — and in SWANK’s memory.
Because this is the email that makes a complaint traceable — and a delay provable.
SWANK documents when the complaint becomes real in their system — and even more real in ours.
IV. SWANK’s Position
We do not accept that care failures can be paused pending paperwork.
We do not accept that deadlines are a courtesy — they are clocks for accountability.
We do not accept that acknowledgment ends the harm — it simply begins the scrutiny.
This wasn’t a confirmation. This was a procedural trigger.
And SWANK will archive what they promised — and what they deliver.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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