⟡ In the Court of Courteous Contempt ⟡
Or, When a Borough Thanked You for Your Complaint Without Reading It
Metadata
Filed: 4 July 2025
Reference Code: SWANK/RBKC/FACADE/COMPLAINTS
Filed by: Polly Chromatic
Filed from: W2 6JL
Court File Name:2025-07-04_ZC25C50281_Thank_You_Email_RBKC_Complaints.pdf
I. What Happened
At 12:44 on 4 July 2025, the Claimant submitted a formal complaint to RBKC regarding racial discrimination, medical destabilisation, and the unlawful seizure of her four disabled U.S. citizen children.
RBKC’s full reply?
“Thank you for your email.”
“We aim to reply within 3 working days.”
Here’s a privacy notice.
Goodbye.
II. The Bureaucratic Ballet of Non-Engagement
Rather than:
Acknowledge the named children
Confirm receipt of the issues raised
Issue a complaint number
Reference the 23-defendant civil claim
Engage with any urgency, risk, or rights
RBKC delivered a metaphysical shrug.
They essentially said:
“Thank you for flagging your civil trauma.
We’ll get back to you after lunch. Maybe.”
III. Why SWANK Logged It
Because a thank you is not always gratitude — sometimes it’s evasion with good grammar.
Because when an institution receives a 5-page complaint detailing:
Consular neglect
Disability-based exclusion
Medical endangerment
Judicial obstruction
…and replies with a boilerplate email about GDPR,
you’re no longer speaking to a borough —
you’re speaking to a curtain.
IV. SWANK’s Position
SWANK London Ltd. recognises this correspondence as:
Procedurally vacant
Aesthetic in nature only
And entirely devoid of accountability or institutional character
This message will be retained in the archive as:
Evidence of administrative staging
Proof of RBKC’s failure to acknowledge live safeguarding threats
And an example of how tone is often used to displace response
We thank them for their thank-you.
The archive is not impressed.