“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Complaint Deferral. Show all posts
Showing posts with label Complaint Deferral. Show all posts

On Clarification, Conditional Timelines, and the Art of Pre-Rejection: A Letter from RBKC


🦚 On Clarification, Conditional Timelines, and the Art of Pre-Rejection: A Letter from RBKC, Translated for the Archive

Filed under the documentation of polite deferral, procedural pause, and administratively sanctioned uncertainty.

13 February 2024
Our reference: 12136041
To: Polly

📜 Dear Polly,

Thank you for your recent complaint, received on 12 February 2024. We extend our thanks for bringing this matter to our attention — though not, it would seem, to a conclusion.

🧾 On Scope, Specificity, and Cross-Departmental Discomfort

We note that your concerns span multiple organisations, including but not limited to the NHS and Housing departments.

The implication being: breadth of concern is somehow a disqualifier of immediacy.

While we usually aim to respond to complaints within:

  • 10 working days at Stage One, or

  • 20 working days at Stage Two,

we must first pause to request clarity — namely:

  • What is your complaint specifically in relation to RBKC?

  • What outcome do you seek?

Only with this information, it seems, may the wheels of public service begin their elegant crawl.

📎 On Links, Deadlines, and Pre-Emptive Closure

Please provide the requested details no later than Friday 16 February 2024, by clicking the designated digital link.

Should silence greet our inbox, we shall interpret it —
not as illness, overwhelm, or bureaucratic exhaustion —
but as a voluntary withdrawal of your complaint.

If no response is received by close of business, your complaint will be formally rejected, with the process considered null and void —
a neat conclusion to an unresolved harm.

Please note: the clock has not yet started ticking.
Time, in this context, only begins when clarity meets form.

📜 Yours bureaucratically,

The Polite Arm of Procedural Suspension
RBKC Complaints Department


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