“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe

On Clarification, Conditional Timelines, and the Art of Pre-Rejection: A Letter from RBKC


🦚 On Clarification, Conditional Timelines, and the Art of Pre-Rejection: A Letter from RBKC, Translated for the Archive

Filed under the documentation of polite deferral, procedural pause, and administratively sanctioned uncertainty.

13 February 2024
Our reference: 12136041
To: Polly

📜 Dear Polly,

Thank you for your recent complaint, received on 12 February 2024. We extend our thanks for bringing this matter to our attention — though not, it would seem, to a conclusion.

🧾 On Scope, Specificity, and Cross-Departmental Discomfort

We note that your concerns span multiple organisations, including but not limited to the NHS and Housing departments.

The implication being: breadth of concern is somehow a disqualifier of immediacy.

While we usually aim to respond to complaints within:

  • 10 working days at Stage One, or

  • 20 working days at Stage Two,

we must first pause to request clarity — namely:

  • What is your complaint specifically in relation to RBKC?

  • What outcome do you seek?

Only with this information, it seems, may the wheels of public service begin their elegant crawl.

📎 On Links, Deadlines, and Pre-Emptive Closure

Please provide the requested details no later than Friday 16 February 2024, by clicking the designated digital link.

Should silence greet our inbox, we shall interpret it —
not as illness, overwhelm, or bureaucratic exhaustion —
but as a voluntary withdrawal of your complaint.

If no response is received by close of business, your complaint will be formally rejected, with the process considered null and void —
a neat conclusion to an unresolved harm.

Please note: the clock has not yet started ticking.
Time, in this context, only begins when clarity meets form.

📜 Yours bureaucratically,

The Polite Arm of Procedural Suspension
RBKC Complaints Department


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