⟡ SWANK Housing Neglect Archive ⟡
“Can You Update Us On Whether We Did Our Job?”
Filed: 26 October 2023
Reference: SWANK/RBKC/LEAK-DORNAN-01
📎 Download PDF – 2023-10-26_SWANK_RBKC_Leak_Complaint_Justine_Dornan.pdf
I. This Wasn’t Casework. It Was Administrative Gaslighting by Inquiry.
On 26 October 2023, the Royal Borough of Kensington and Chelsea responded to a housing complaint with a masterstroke of inversion:
“Could you update us on whether the water was dealt with?”
Translation: We are not here to confirm resolution. We are here to request evidence of your own continued suffering.
Instead of assuring, they inquired.
Instead of fixing, they redirected.
Instead of documenting the outcome of their own intervention, they asked the vulnerable tenant to report back — like a subcontractor with no salary, no authority, and no recourse.
This is not public service.
It is institutional dampness — literal and bureaucratic.
II. What the Correspondence Confirms
That RBKC Environmental Health:
Treated health-endangering damp as an open-ended anecdote
Made no mention of follow-up inspection, action, or confirmation of remedy
Requested a phone call despite the known written-only adjustment
Failed to offer any structural, medical, or safeguarding consideration in response
And that the line between indifference and procedure has all but vanished.
This email wasn’t just a failure to follow up.
It was a formal reminder that nothing had ever been followed through.
III. Why SWANK Logged It
Because requesting an update on your own unfulfilled duty is not just negligent — it’s humiliating by design.
Because housing neglect often arrives wearing a civil tone and a council logo.
Because being asked to confirm that your living space is still unsafe is the cruelest form of outsourced compliance.
We filed this because:
This is how housing departments hide rot — not just in ceilings, but in policy
The burden of reporting was passed back to the person already harmed
No apology, no urgency, no solution — just damp and a digital shrug
Let the record show:
The ceiling peeled.
The floor warped.
The air thickened.
And the council’s reply? “Did that all stop yet?”
IV. SWANK’s Position
We do not accept emails that pose as updates when they are admissions of failure.
We do not accept that health-threatening damp should be “confirmed” by the person reporting it.
We do not accept disability-breaching phone requests under the guise of helpfulness.
Let the record show:
This wasn’t follow-up.
It was abdication.
And SWANK — logs every polite atrocity in the annals of institutional erosion.
Because sometimes, the mould on the wall grows faster than the bureaucracy meant to stop it.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
Every entry is timestamped.
Every sentence is jurisdictional.
Every structure is protected.
To mimic this format without licence is not homage. It is breach.
We do not permit imitation. We preserve it as evidence.
This is not a blog.
This is a legal-aesthetic instrument.
Filed with velvet contempt, preserved for future litigation.
Because evidence deserves elegance.
And retaliation deserves an archive.
© 2025 SWANK London Ltd. All formatting and structural rights reserved.
Use requires express permission or formal licence. Unlicensed mimicry will be cited — as panic, not authorship.