⟡ “Too Many Emails” Is Not a Legal Rebuttal ⟡
How Westminster Weaponised Disability-Compliant Communication as a Procedural Offence
Filed: 30 June 2025
Reference: SWANK/FAMCOURT/ADD-EMAILVOL-0625
📎 Download PDF – 2025-06-30_SWANK_Addendum_EmailVolume_LawfulAdvocacyPattern.pdf
Addendum rebutting Westminster’s complaint about email volume from a medically-exempt parent
I. What Happened
Westminster Children’s Services claimed that over 350 emails sent by the Applicant — Polly Chromatic — constituted excessive or inappropriate communication.
This occurred despite the fact that:
All communications were written due to a lawful medical exemption (muscle tension dysphonia and severe asthma).
The Applicant had repeatedly and formally explained this accommodation to Westminster.
The content of the emails addressed urgent safeguarding failures, medical updates, and educational evidence.
The social workers — most notably Kirsty Hornal — ignored these communications, failed to act on evidence, and escalated interventions without legal basis.
II. What the Complaint Establishes
• Disability discrimination by minimising lawful accommodations
• Retaliatory framing — the parent was penalised for using the only communication method available to her
• Institutional gaslighting — baiting responses, then citing those responses as misconduct
• Neglect of substance — the focus on “email volume” masks the complete disregard of content
• Violation of dignity and procedural fairness — by expecting a chronically ill mother to repeat herself endlessly to a system that doesn’t read
III. Why SWANK Logged It
Because the absurdity of this accusation — “you emailed us too much while parenting four children with chronic illness and being ignored by the state” — would be laughable if it weren’t violently real.
Because documentation is not misconduct.
Because if institutions refuse to read, then we will write it into the record.
IV. Violations
Equality Act 2010: Discriminatory failure to honour medical communication accommodations
Article 8, ECHR: Unjustified interference with family life through administrative harassment
Safeguarding Failures: Ignoring submitted medical and educational documentation
Procedural Retaliation: Punishing written advocacy instead of addressing its content
V. SWANK’s Position
SWANK London Ltd affirms that:
Polly Chromatic’s communications were lawful, responsive, and necessary.
The “volume” of emails reflects procedural neglect, not personal dysfunction.
Repeated escalation by Westminster — while ignoring evidence — proves a pattern of retaliation.
It is institutionally dishonest to provoke a response then claim victimhood when one arrives.
SWANK writes what others ignore. And we will write it again, if necessary — not because we enjoy it, but because they don’t listen.