“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label managing agent failure. Show all posts
Showing posts with label managing agent failure. Show all posts

Chestertons Took the Keys. They Ignored the Gas.



⟡ The Managing Agent Who Inherited a Crime Scene — and Did Nothing ⟡

Filed: 19 May 2025
Reference: SWANK/ESTATE/CHESTERTONS-INERTIA
📎 Download PDF — 2025-05-19_SWANK_Complaint_Chestertons_ManagingAgentFailure_ElginCrescent_SewerGas_DisabilityRisk.pdf


I. Chestertons Took the Keys. They Ignored the Gas.

When Chestertons assumed property management of 37 Elgin Crescent in May 2025, they inherited more than a flat — they inherited:

  • A medical hazard formally recorded with HSE

  • Verified correspondence citing respiratory collapse

  • A vulnerable tenant with multiple protected disabilities

  • A landlord (Elad Katz/AirRock) with a litigation trail dating back years

Their response?

A breezy silence.
Not even a “Dear Tenant.”
Just procedural ghosting by brand name.


II. When Management Becomes Accessory

The file details:

  • Zero contact following notification of chemical hazard

  • Refusal to acknowledge prior environmental investigations

  • No provision of alternate accommodation

  • Total disregard for tenants’ rights under the Equality Act 2010 and Housing Health & Safety Rating System (HHSRS)

They assumed legal control.
They ignored legal duty.
And now — they're included in the record.


III. Why SWANK Filed It

Because estate agents who inherit risk also inherit responsibility.
Because management is not a buffer against liability — it is the seat of it.
Because when gas, collapse, and children are on file, silence is participation.

Let the record show:

  • The agency was informed

  • The hazards were documented

  • The response was absence

  • And SWANK — filed it for citation, litigation, and regulator review

This isn’t negligence.
It’s decorated complicity in property brochure font.


IV. SWANK’s Position

We do not permit agents to distance themselves from harm once they assume control.
We do not accept that gas, illness, and inaction can be disclaimed with rebranding.
We do not redact real estate agencies from hazard chains.

Let the record show:

The danger continued.
The agency arrived.
The inaction remained.
And SWANK — archived the entire sequence.

This is not “a new chapter.”
It’s the same crime — under different stationery.







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