“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Record Access Challenges. Show all posts
Showing posts with label Record Access Challenges. Show all posts

On Document Requests, Information Handoffs, and the Art of Institutional Distancing: A Response from RBKC’s Customer Relationship Team


🦚 On Document Requests, Information Handoffs, and the Art of Institutional Distancing: A Response from RBKC’s Customer Relationship Team

Filed under the documentation of bureaucratic modesty, record compartmentalisation, and cross-borough finger-pointing.

12 March 2025
To: Polly

📜 Dear Polly,

Thank you for your email.

🧾 On Documentation and the Burden of Proof

Kindly forward to us the documentation you possess evidencing your correspondence with RBKC social workers,

so that we might appropriately investigate and respond to your concerns.

The onus, naturally, lies with you — though the records, presumably, should also exist within our own archives.

📚 On Access to Records and the Strategic Redistribution of Requests

Should you wish to formally access records held by RBKC, please direct your request to:

📩 DataProtection@rbkc.gov.uk
(Information Management Team)

They will contact you separately to request the requisite proofs of identity, thereby ensuring that access to your own documentation remains, as always, duly procedural.

Transparency, it appears, is a distant cousin to accessibility.

🧭 On Which Borough Now Bears the Badge

We note that:

  • No external agencies are involved in your case (a statement that gently sidesteps previous confusion);

  • Social care involvement rests with Westminster, rather than with RBKC.

Thus, responsibility is neatly relocated — if not entirely explained.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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