⟡ SWANK Complaint Closure Denial Dispatch ⟡
30 August 2023
You Referenced a Relationship That Doesn’t Exist. That’s Not Closure—It’s Gaslight.
Labels: complaint mishandling, RBKC gaslighting, Eric Wedge-Bull myth, Brett Troyan incident, safeguarding misdirection, SWANK refusal doctrine
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I. The Closure Attempt That Failed the Reality Test
On 30 January 2023, RBKC’s FCS Response Service emailed Noelle Bonneannée:
“I understand that you have a very good and positive working relationship with Eric Wedge-Bull, the social worker, and that the complaint regarding Brett has since been sorted.”
They asked:
“Are you happy for us to close the complaint?”
No evidence.
No investigation summary.
Just a fictional relationship used to bury a real complaint.
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II. Noelle’s Response: Sent Seven Months Later—and Still Scorching
At 10:51am on 30 August 2023, Noelle replies:
“Do not close this complaint.”
“I made a complaint. I expect you to take it seriously.”
“Apparently you think it's a game. I want the results of my complaint. I expect communication or I will contact my lawyer.”
Each sentence: sharp, spare, surgical.
She does not dignify the invented “good relationship” with a rebuttal.
She strips the exchange of its bureaucratic theatre and returns it to fact.
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III. SWANK Principle: Resolution Is Not a Tone. It’s an Outcome.
RBKC’s approach:
Ignore the delay
Invent rapport
Request passive consent to closure
Noelle’s approach:
Refuse narrative control
Demand procedural truth
Threaten escalation—with elegance
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Filed under:
complaint closure manipulation, Brett Troyan archive, Eric Wedge-Bull mythos, safeguarding gaslight, RBKC relationship fabrication, SWANK correction letter
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