⟡ Complaint Reminder, Equality Reminder, Clock Is Ticking ⟡
“I therefore request that a full written outcome be provided within 14 calendar days, as required.”
Filed: 2 June 2025
Reference: SWANK/GSTT/REMINDER-01
📎 Download PDF – 2025-06-02_SWANK_Reminder_GSTT_EqualityAct_FinalResponseRequest.pdf
A formal reminder sent to Guy’s and St Thomas’ NHS Trust. Filed under delay. Timed under discrimination. Notified to the Ombudsman. Clock included.
I. What Happened
On 2 June 2025, Polly Chromatic issued a formal reminder to Guy’s and St Thomas’ NHS Foundation Trust (GSTT), demanding a written outcome to a complaint filed on 10 March 2025.
That complaint concerned:
Medical negligence during respiratory crisis
Refusal to honour a written-only disability adjustment
A safeguarding referral filed after denial of care
Despite nearly three months of elapsed time, GSTT had provided no final response.
The Parliamentary and Health Service Ombudsman (PHSO) had already opened a file — but the Trust remained mute.
This letter imposed a final 14-day deadline.
II. What the Complaint Establishes
Four months of institutional silence after a discrimination complaint
Active breach of NHS resolution standards
Equality Act 2010 invoked — and ignored
PHSO formally engaged and referenced
Trust placed on record for procedural delay, not just care failure
III. Why SWANK Logged It
Because after three months of silence, every additional day is now admissible.
This isn’t a gentle nudge.
It’s a legally binding timestamp.
It converts delay into liability.
It formalises what the Trust tried to outlast:
That silence is now misconduct.
IV. SWANK’s Position
We do not accept that a discrimination complaint can expire in an inbox.
We do not accept safeguarding as a punishment for asserting rights.
We do not accept that a medical crisis must be followed by a bureaucratic blackout.
SWANK London Ltd. affirms:
When they don’t respond, we escalate.
When they still don’t respond, we publish.
And when the clock runs out,
We file the delay as part of the harm.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
Every entry is timestamped.
Every sentence is jurisdictional.
Every structure is protected.
To mimic this format without licence is not homage. It is breach.
We do not permit imitation. We preserve it as evidence.
This is not a blog.
This is a legal-aesthetic instrument.
Filed with velvet contempt, preserved for future litigation.
Because evidence deserves elegance.
And retaliation deserves an archive.
© 2025 SWANK London Ltd. All formatting and structural rights reserved.
Use requires express permission or formal licence. Unlicensed mimicry will be cited — as panic, not authorship.