“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label westminster social services. Show all posts
Showing posts with label westminster social services. Show all posts

A masterclass in mismanagement: where procedure falters and professionalism vanishes



🎩 On the Theatre of Incompetence: A Dispatch to Westminster’s Social Services

Date: 30 June 2024
Recipient: Mr Ernie, Senior Practitioner
Institution: Westminster Children’s Services


πŸ“œ Dear Ernie,

As you are undoubtedly aware, we fulfilled — promptly, precisely, and without issue — the three requests you made prior to our last meeting. Regrettably, it appears that the only party unable to meet their obligations was, predictably, yourself. Specifically:

  • You failed to access the documents in question, and more egregiously, you neglected to inform me of this failure for several months;

  • Despite being provided with the children’s father’s contact details — and despite my generous offer to facilitate a call in your presence — you have made no meaningful effort to engage. Your sporadic ten-minute visits, during which you barely lift the phone, speak more eloquently than any report.


🩺 Institutional Harassment by Misdirection

Further compounding your catalogue of errors, I attended a psychological consultation to address the cumulative toll of what can only be described as institutional harassment.

Imagine my astonishment to discover that you had misrepresented the purpose of this consultation, falsely framing it to the psychologist as pertaining to domestic violence — a topic never raised, referenced, or even remotely implied in any of our meetings.

This is not merely misleading. It is professionally indefensible.


🎭 The Erratic Art of Non-Execution

Your method, Ernie, can best be described as erratic performance. You make proposals during meetings — plans, in theory — only to consistently fail in their execution.
The absence of consistency has become your most dependable trait.

Moreover, you have brought two unknown social workers into my home — unannounced, unexplained, and without the basic courtesy of introduction, as if procedural etiquette were merely optional.

Instead of forethought, you offer fragmented, post-factum email explanations, treating disruption as an afterthought.


πŸŽͺ On the Illusion of Curiosity

At one meeting, someone asked — rather performatively — what our day looks like.
A charming question, no doubt rehearsed for the record.
And yet, you have never, not once, inquired into the true substance of our daily lives.

What you seek is not understanding — it is documentation. A performance of concern rather than the practice of care.


πŸ“’ Closing Reflection: The Decorum You Forgot

In closing, I urge you, Ernie, to reflect on:

  • The true purpose of your role;

  • The standards to which you are ostensibly bound;

  • And the basic human dignity with which families — especially those under sustained institutional scrutiny — deserve to be treated.

Yours, without expectation of improvement,
Polly



A Chronicle of Bureaucratic Ineptitude Dressed Up as Professional Intervention



πŸ›️ A Formal Petition for Rectification: Westminster Social Services and the Architecture of Institutional Failure

Date: 11 March 2025


✉️ To:

The Local Government and Social Care Ombudsman
PO Box 4771
Coventry, CV4 0EH
Email: advice@lgo.org.uk


πŸ–‹️ Subject:

Formal Complaint – Westminster Social Services: Dereliction of Duty, Discriminatory Practice, and Procedural Misconduct


πŸ“œ Dear Sir or Madam,

It is with considerable reluctance—and frankly, exhausted formality—that I escalate this matter to your esteemed office, having exhausted every internal remedy Westminster Social Services purports to offer, only to find the door bolted from within.

The conduct in question concerns not singular lapses, but a sustained pattern of negligence, discriminatory practice, and legal abdication, resulting in predictable and preventable harm to myself and my family.


πŸŽ“ I. Principal Failings of Westminster Social Services

1. Abdication of Support Responsibilities

Despite numerous formal appeals, Westminster consistently declined to provide the assistance their statutory mandate demands, cloaking their abandonment in administrative vagueness.

2. Procedural Irregularities and Institutional Amnesia

Key decisions were made without consultation, communications were delayed or entirely ignored, and safeguarding obligations were treated as elective, rather than compulsory.

3. Discrimination and Harassment

I have endured treatment that would strain the patience of any rational observer: disability discriminationracialised microaggressions, and punitive escalation whenever I exercised lawful rights.

4. Coercion and Psychological Manipulation

Far from supporting informed decision-making, Westminster’s tactics served to intimidate, coerce, and undermine—a performance of care belied by its punitive core.

5. Breach of Statutory Duties

Systematic failure to comply with the Equality Act 2010 and Children Act 1989, reducing legal entitlements to optional courtesies—and ignoring them with equal fluency.


🩺 II. Attempts at Local Resolution

I have, in good faith, traversed every labyrinthine corridor Westminster offers to the discontented:

  • Formal written complaints were lodged.

  • Medical and legal documentation was provided.

  • Constructive dialogue was attempted, at considerable personal cost.

The responses received—where they arrived at all—resembled a performance of engagement, devoid of substance, apology, or corrective action.


✨ III. Requested Determinations and Recommendations

Accordingly, I respectfully request that the Ombudsman:

  • Conduct a full investigation into Westminster Social Services’ conduct;

  • Determine whether breaches of statutory duty occurred and issue findings accordingly;

  • Recommend mandatory corrective measures, including training in disability rights, safeguarding, and anti-discrimination protocols;

  • Provide guidance on redress, encompassing financial compensation, procedural reform, and a formal acknowledgment of harm caused.

Enclosed are the relevant supporting materials. Kindly confirm receipt of this complaint and advise on the anticipated timeline for review.


πŸ–‹️ Yours, with all due gravitas,

Polly



The Reasonable Adjustment That Never Arrived: A Masterclass in Institutional Gaslighting



🎩 Formal Complaint Under the Equality Act 2010: Disability Discrimination, Procedural Nonchalance, and the Perils of Bureaucratic Improvisation

Date: 10 March 2025


✉️ To:

The Complaints Department
Westminster Children’s Services
4 Frampton Street
London, NW8 8LF


πŸ–‹️ Subject:

Formal Complaint – Westminster’s Reluctant Relationship with the Equality Act 2010


πŸ›️ Dear Sir or Madam,

It is with a tone of weary civility — and an increasingly sceptical view of Westminster’s familiarity with statutory obligations — that I lodge this formal complaint.

Apparently, within your department, the Equality Act 2010 is viewed not as law, but as an optional garnish atop the indifferent salad of your internal processes.


πŸ“œ I. On the Curious Absence of Reasonable Adjustments

Despite submitting multiple formal notifications, accompanied by medical documentation confirming my diagnoses of eosinophilic asthmamuscle tension dysphonia, and severe panic disorder, your department has:

  • Insisted on verbal exchanges, as if wishing could override clinical fact

  • Failed to provide any alternative arrangements, demonstrating a breathtaking lack of imagination and legal literacy

  • Ignored advocacy requests, as though accessibility were a personal eccentricity rather than a legal right

In consequence, my health has been compromised by your procedural nonchalance, a term I use generously.


🎭 II. Harassment, Retaliation, and Other Misguided Enthusiasms

Rather than accommodate, Westminster opted for a strategy of coercive theatre:

  • Unannounced and unneeded visits masquerading as concern

  • Subtle menaces wrapped in professional platitudes

  • Emotional disruption inflicted upon my children — collateral damage, evidently deemed acceptable in your safeguarding parlance

  • Reports engineered with selective memory, ex post facto justifications dressed up as evidence

It seems that within your institution, asserting one's rights is the surest way to become a target.


⚖️ III. The Law: Breached, Elegantly but Consistently

Your department’s conduct constitutes breaches of:

  • Section 20, Equality Act 2010 – failure to make reasonable adjustments

  • Section 29, Equality Act 2010 – harassment and victimisation based on disability

I note that these breaches are not ameliorated by polished language or bureaucratic volume.


πŸ“’ IV. What Must Now Occur (Preferably Before the Next Fiscal Year)

I hereby require:

  1. A formal acknowledgment of failure to accommodate my disabilities

  2. An immediate cessation of retaliatory behaviour and unwarranted interference

  3. written apology – not for consolation, but for archival purposes

  4. The institution of mandatory disability rights training — taught, ideally, by someone other than yourselves


πŸ“š V. Should Motivation Be Needed

Should these modest remedies not be implemented, I shall escalate proceedings to:

  • The Local Government and Social Care Ombudsman

  • The Equality and Human Rights Commission

  • Legal counsel, with enthusiasm and documentation


✒️ Final Note

Please confirm receipt of this complaint — assuming, of course, that Westminster is still capable of acknowledging something beyond its own procedural self-regard.

I await your response. Though, I confess, not with optimism.


Yours, with a composure your services so persistently imperil,
Polly



Documented Obsessions