“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Written Communication Refusal. Show all posts
Showing posts with label Written Communication Refusal. Show all posts

When Hospitals Harm: How GSTT Weaponised Silence, Safeguarding & Non-Response


🎩 DISPATCH No. 2025-06-02–PHSO–GSTT-INDECENT-PROTRACTED
Filed Under: NHS Delays, Disability Dismissals & Safeguarding Farce
From: Polly Chromatic
Director, SWANK London Ltd.
Flat 22, 2 Periwinkle Gardens, London W2
✉ director@swanklondon.com
🌐 www.swanklondon.com
🗓 2 June 2025

💼 Subject:

Formal Escalation – Guy’s and St Thomas’ NHS Foundation Trust

Unresolved Complaint, Retaliatory Safeguarding & Clinical Incompetence

Dear Sir or Madam,

What follows is not a fresh complaint, but the remains of one—left to rot in the inboxes of Guy’s and St Thomas’ NHS Foundation Trust, untouched, unanswered, and untreated for over twelve weeks.

On 10 March 2025, I submitted a complaint concerning two medical incidents at St Thomas’ Hospital (4 November 2024 & 2 January 2025). Since then, the Trust has responded with prolonged silence—a delay not merely inconsiderate but procedurally unconscionable.

I now formally request that the Parliamentary and Health Service Ombudsman intervene, as the Trust appears unwilling or unable to locate its statutory obligations, let alone fulfil them.

🩺 Summary of Malpractice and Mayhem:

  • On both occasions, I arrived in respiratory distress (eosinophilic asthma).

  • I was denied proper treatment, and reasonable adjustments were pointedly refused—despite diagnosed communication disabilities (vocal cord dysfunction and muscle tension dysphonia).

  • My repeated, lawful requests for written communication were ignored, as if decorum were optional.

  • The Trust retaliated with a safeguarding referral so baseless it collapsed into farce, culminating in police interference at our hotel and harm to my children.

This sequence of events—a collision of incompetence, arrogance, and contempt—amounts to:

  • A breach of the Equality Act 2010

  • A direct affront to the NHS Constitution

  • And a clear failure to offer dignified, accessible, or lawful care

📎 Documentation (For Those Who Read):

I enclose my Written Communication Statement, which outlines the statutory basis and medical rationale for written-only engagement. It is also available online, for the benefit of institutions with a penchant for misplacing attachments:
🔗 Written Communication Statement

🕯 The Ask (Since It Must Be Spelled Out):

  • That the PHSO accept and investigate this complaint as a matter of urgency

  • That the Trust’s inertia and misconduct be examined for what they are: calculated institutional dereliction

This submission is issued under the insignia of SWANK London Ltd., a documentation authority intolerant of administrative melodrama masquerading as governance.

Yours in barbed civility,
Polly Chromatic
Director, SWANK London Ltd.
Flat 22, 2 Periwinkle Gardens, London W2
✉ director@swanklondon.com
🌐 www.swanklondon.com
🩺 NHS No: 6666666666
⚠ Written Communication Only – View Policy


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