๐ฉ DISPATCH No. 2025-06-03–MPS–ADJUSTMENT-BREACH
Filed Under: Disability Defiance · Procedural Misfire · Doorstep Drama
๐ To:
Professional Standards Department
Metropolitan Police Service
✉ complaints@met.police.uk
Optional CC: contact@policeconduct.gov.uk (IOPC)
๐ Subject:
๐ Formal Complaint – Discriminatory Home Visit in Breach of Disability Adjustments
๐ Date: 3 June 2025
๐ Dear Sir or Madam,
I write in velvet-clad fury to report a matter of no small concern: the unlawful and traumatising attendance of Metropolitan Police officers at my home on 3 June 2025, in direct response to a safeguarding report I myself had filed — concerning Ms. Kirsty Hornal of Westminster City Council.
Instead of safeguarding my family, your officers joined the breach.
⚠ 1. Breach of Disability Adjustment
I live with multiple disabling conditions, including:
Eosinophilic Asthma
Muscle Tension Dysphonia
Post-Traumatic Stress Disorder, induced by prolonged institutional harm
As a direct result, I require — and have repeatedly documented — a written-only communication adjustment.
This requirement was:
✔ Included in my safeguarding report
✔ Publicly displayed on my front door, which reads:
Disability Adjustment: Written Communication Only – Do Not Knock
Yet officers arrived without notice, triggering:
Numbness in my hands
Tightness in my chest
A full PTSD episode
Disruption of my children’s lawful, thriving home education
What should have been protection became re-traumatisation at the hands of the state.
⚖ 2. Violation of Legal Protections
Your conduct constitutes a breach of:
๐งพ Equality Act 2010
Section 20 – Failure to make reasonable adjustments
Section 21 – Discrimination arising from disability
๐ Human Rights Act 1998
Article 8 – Right to respect for private and family life
The visit did not just fail to protect my rights — it compounded the trauma which gave rise to my original report.
✨ 3. Remedies Requested
I request, without performance but with precision:
A written apology acknowledging the breach
A guarantee that no further in-person police visits will occur without written consent
Review and reform of internal systems to ensure disability adjustments are attached to reports and respected
Formal referral of this complaint to the Independent Office for Police Conduct (IOPC)
For avoidance of doubt, this incident will be included as evidence in active County Court proceedings under an N1 claim for disability discrimination and safeguarding retaliation.
Please confirm receipt and provide a case reference.
Respectfully, yet not passively,
Polly Chromatic
Director, SWANK London Ltd.
Flat 22, 2 Periwinkle Gardens, London W2
✉ director@swanklondon.com
๐ www.swanklondon.com
⚠ Written Communication Only – View Policy