🦚 Formal Complaint to RBKC and Westminster Children’s Services – Concerning Ms. Suzie Newbottom’s Chronic Neglect of Duty at Senior Managerial Level
Filed under the documentation of executive inertia, safeguarding abdication, and the ceremonial hollowing of public duty.
4 March 2025
To:
Complaints Team
Subject: Formal Complaint Regarding Ms Suzie Newbottom – Chronic Neglect of Duty at Senior Managerial Level (RBKC & Westminster Children’s Services)
📜 Dear Sir or Madam,
I submit this formal complaint concerning Ms. Suzie Newbottom,
Senior Manager for RBKC and Westminster Children’s Services,
whose persistent silence, refusal to intervene, and apparent disregard for escalating harm constitute not mere oversight,
but a sustained dereliction of statutory and ethical duty.
📚 I. Context: Circulated, Informed, and Unmoved
Over a period of eighteen months, I:
Directly contacted Ms. Newbottom;
Copied her into every formal complaint, safeguarding disclosure, and urgent correspondence.
These communications concerned misconduct by:
Mr. Ernie Wallace;
Ms. R P;
Ms. F Saxophone;
Ms. Kristen House.
Each document described, with forensic clarity:
My documented medical conditions — eosinophilic asthma, muscle tension dysphonia, PTSD;
The repeated retraumatisation, harassment, and health deterioration I and my child suffered;
The systemic refusal to provide reasonable adjustments under the Equality Act 2010.
Ms. Newbottom was not peripheral.
She was directly and explicitly informed — repeatedly.
Her reply? Silence, curated to perfection.
📜 II. Failure in Leadership, Failure in Law
As a senior officer responsible for safeguarding governance, Ms. Newbottom was obligated to:
Respond seriously to safeguarding disclosures;
Ensure legal compliance concerning disability rights and reasonable adjustments;
Intervene proactively to prevent ongoing harm.
Her absolute non-response represents:
Complicity by omission;
Systemic failure not of information, but of institutional will.
Leadership, in this case, collapsed into ceremonial presence, unburdened by duty.
📚 III. Consequences of Her Inaction
Ms. Newbottom’s inaction enabled:
The continuation of misconduct by frontline staff under her purview;
The escalation of harm — physical, psychological, reputational — to myself and my child;
The breakdown of trust between myself and the Council — a breakdown for which she bears direct managerial responsibility.
This was not oversight.
It was an abandonment codified by silence.
📜 IV. Requested Actions
I respectfully request that Westminster and RBKC:
Conduct a full investigation into Ms. Newbottom’s failure to fulfil her duties.
Provide a formal explanation for her total non-response to repeated safeguarding concerns.
Confirm whether her conduct has been, or will be, referred to Social Work England, for consideration of professional fitness.
Issue a written assurance that such managerial non-responsiveness is not considered standard practice —
though the observable pattern would suggest otherwise.
📬 Final Observation
Ms. Newbottom’s role was not ceremonial.
She was copied into communications because she wielded authority —
authority she deliberately chose not to exercise.
By abdicating her duty, she transmuted professional responsibility into hollow title,
and safeguarding oversight into administrative theatre.
The consequences of her indifference are not theoretical.
They are lived realities — for myself and my children — continuing to this day.
📜 Yours sincerely,
With constitutional precision and archival determination,
Polly