“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Professional Malpractice. Show all posts
Showing posts with label Professional Malpractice. Show all posts

Formal Complaint to the Local Government and Social Care Ombudsman – Concerning the Conduct of Ms. Jane Mountain and RBKC’s Institutional Refusal to Investigate


🦚 Formal Complaint to the Local Government and Social Care Ombudsman – Concerning the Conduct of Ms. Jane Mountain and RBKC’s Institutional Refusal to Investigate

Filed under the documentation of professional malpractice, disability discrimination, and the solemn burial of procedural rights.

4 May 2025
To:
The Local Government and Social Care Ombudsman

Subject: Formal Complaint Regarding the Conduct of Ms Jane Mountain – Royal Borough of Kensington and Chelsea (RBKC)

📜 Dear Sir or Madam,

I submit, with due formality, this complaint concerning Ms. Jane Mountain,
a social worker employed by the Royal Borough of Kensington and Chelsea (RBKC).

This complaint addresses:

  • Ms. Mountain’s own misconduct,

  • The Council’s refusal to investigate,

  • And the broader pattern of institutional evasion at RBKC.

📚 I. Background: The Visit, the Promise, the Vanishing Act

In July 2023, Ms. Mountain attended my home alongside Mr. Earl Bullhead.

During this visit:

  • I presented formal legal name change documentation for myself and my children;

  • Ms. Mountain photographed these documents and assured me of her assistance —

An assurance which, like so many from RBKC, quietly dissolved without action.

Subsequently:

  • Ms. Mountain co-authored an assessment containing multiple factual inaccuracies,

  • Chief among them, the false claim that I "yell at my children" —

    • Based on a deeply misinterpreted phone call with my abusive mother,

    • And grotesquely misrepresented as evidence of emotional harm.

Worse still:

  • This assessment was finalised and circulated without

    • My consultation;

    • My review;

    • Or my consent.

  • It was then withheld from me for three full months,

    • A delay RBKC has never sought to justify.

Falsehoods were thus embedded in official records, beyond my ability to contest.

📜 II. Medical Realities and Professional Impossibilities

I live with:

  • Eosinophilic asthma;

  • Muscle tension dysphonia,

Both of which:

  • Severely restrict my ability to speak under stress;

  • Render "yelling" not merely unlikely, but physiologically impossible.

These conditions:

  • Were formally documented;

  • Explicitly communicated to RBKC staff.

Ms. Mountain’s perpetuation of the allegation:

  • Ignored medical realities;

  • Violated the Equality Act 2010;

  • Demonstrated disability-based prejudice disguised as professional judgment.

📚 III. RBKC’s Response: Administrative Amnesia

On 24 March 2025, I lodged a formal complaint (Ref: 15083377), outlining these matters.

RBKC’s reply:

  • Declined investigation,

  • Citing the familiar — and legally tenuous — excuse that the events were "over 12 months old."

This position is:

  • Factually incorrect — my communications continued into the present;

  • Procedurally indefensible — the impact of the misconduct remains ongoing.

RBKC:

  • Failed to implement reasonable adjustments;

  • Failed to investigate credible concerns;

  • Failed, in short, to govern itself with even cursory compliance to law or conscience.

📜 IV. Grounds for Ombudsman Review

I respectfully request the Ombudsman investigate:

  • Maladministration, for the refusal to investigate substantiated allegations;

  • Breach of the Equality Act 2010, by denying reasonable adjustments;

  • Failure of procedural fairness, due to withheld assessments and exclusion from participation;

  • Ongoing harm, caused by the entrenchment of false narratives in professional records.

I am in possession of:

  • All correspondence;

  • Medical documentation;

  • Evidence of procedural failings.

These can be furnished upon request.

📬 Closing Request

I await:

  • Confirmation of receipt of this complaint;

  • Notification of any further steps required to proceed.

I trust the Ombudsman will treat this matter with the gravity it commands.

📜 Yours,

With due and documented concern,
Polly
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