⟡ She Couldn’t Breathe. They Didn’t Believe Us. ⟡
“I brought oxygen readings. They brought disbelief.”
Filed: 21 November 2024
Reference: SWANK/NHS/EMAILS-09
📎 Download PDF – 2024-11-21_SWANK_EmailComplaint_NHSStMarys_HonorOxygenDismissal_MedicalHostility.pdf
Formal complaint to NHS and WCC regarding mistreatment at St Mary’s A&E, including refusal to acknowledge Heir’s medical distress and dismissal of parent’s documented history.
I. What Happened
On the evening of 21 November 2024, the parent brought her daughter Heir to St Mary’s Hospital A&E following GP guidance to seek immediate medical attention for dangerously low oxygen levels.
Upon arrival:
An intake nurse recorded oxygen at 97% with condescension, after hearing the child’s history
Oxygen soon dropped to 95%, triggering agreement to wait
The attending A&E doctor dismissed the parent's records and interrupted her repeatedly while she attempted to explain
The doctor openly stated: “I don’t believe you”
A second doctor, less defensive, eventually agreed to evaluate Honor properly
The parent emailed both Dr Philip Reid and Kirsty Hornal immediately after the encounter — noting the hospital’s ongoing pattern of hostility and medical dismissal toward her and her children.
II. What the Complaint Establishes
That a parent followed clinical advice and was met with suspicion, interruption, and disbelief
That the child's oxygen was dangerously low earlier that same day, and was treated as inconvenient rather than urgent
That medical records were dismissed out of hand, and legitimate concern was treated as defiance
That the parent, visibly disabled, was forced to speak over a doctor in order to protect her child
That the NHS continues to treat trauma-exposed, disabled mothers as adversaries, not patients
III. Why SWANK Logged It
Because when a doctor says “I don’t believe you” to a mother in A&E, that’s not miscommunication — that’s institutional contempt.
Because when you explain that your child has low oxygen and bring physical records, and the system responds with hostility, doubt, and delay,
you are no longer seeking treatment. You are documenting negligence.
This wasn’t a misread.
This was routine abuse of clinical power —
and this time, it’s archived.
IV. Violations
NHS Code of Conduct – Duty of Care
Failure to deliver respectful, responsive emergency careHuman Rights Act 1998 – Article 3 and 8
Degrading treatment of disabled parent; interference with health and family lifeEquality Act 2010 – Section 20
Dismissal of verbal disability and medical advocacyGMC Guidelines – Patient-Centred Care
Ignored documentation; hostile tone; refusal to hear clinical historyChildren Act 1989
Failure to treat a child in respiratory distress during an active safeguarding plan
V. SWANK’s Position
This was not a triage error.
It was clinical misconduct.
We didn’t bring assumptions.
We brought a record.
They didn’t treat her.
They disbelieved her.
And now they are archived — not because they failed to help,
but because they actively chose not to.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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