⟡ “You Denied Liability. But Which Disaster Were You Referring To?” ⟡
Polly Chromatic Demands Clarification from RBKC on Which Complaint Was Denied and Reasserts the Council’s Duty to Regulate Landlord Neglect
Filed: 11 March 2025
Reference: SWANK/RBKC/EMAIL-08
📎 Download PDF – 2025-03-11_SWANK_Email_RBKC_Morrone_ClarificationDemand_SewerGasLiabilityDispute.pdf
Summary: In response to RBKC’s vague liability denial, Polly Chromatic demands clarity on which sewer gas complaint the rejection refers to and reasserts the council’s housing enforcement duty.
I. What Happened
Following a liability denial from RBKC’s Giuseppe Morrone, Polly Chromatic replied on 11 March 2025 requesting:
– Confirmation of which complaint was being addressed
– The relevant reference number and details
– Clear instructions on how to escalate beyond Stage 1
– A reaffirmation that the Council does in fact have regulatory duties, even if the landlord owns the property
– An invitation to resolve the matter through transparent, documented communication
II. What the Record Establishes
• RBKC issued a non-specific rejection without naming the exact complaint
• Polly demanded specificity — which creates a paper trail of ambiguity on their end
• The duty of the Council to enforce standards was reasserted
• The document signals an intention to escalate, which is key for judicial or ombudsman review
• It confirms that the Council’s communication failures are part of the procedural harm
III. Why SWANK Logged It
Because a vague denial is no denial at all.
Because “which complaint?” should never be a question the victim has to ask.
Because this letter is the record of a demand for procedural clarity — and a refusal to be gaslit into silence.
SWANK logs every clarification request they forced you to send — and every silence that followed.
IV. SWANK’s Position
We do not accept vague rejections as lawful responses.
We do not accept that oversight of landlords is optional when the gas leak kills the air.
We do not accept that silence on escalation routes is anything but obstruction.
This wasn’t confusion. It was deliberate procedural fog.
And SWANK will document every sentence you had to write to get an answer.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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