“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Complaint Handling. Show all posts
Showing posts with label Complaint Handling. Show all posts

On Clarification, Closure, and the Language of Letting Go: A Follow-Up from RBKC’s Customer Relationship Team


🦚 On Clarification, Closure, and the Language of Letting Go: A Follow-Up from RBKC’s Customer Relationship Team

Filed under the documentation of quiet exits and conditional empathy.

10 January 2025
To: Polly

📜 Dear Polly,

We write further to our correspondence dated 2 January 2025, in reference to your complaint regarding the conduct and involvement of Social Care Services with your family.

Your concerns have been acknowledged — though not, one notes, yet resolved.

🧾 On Clarification and Procedural Exit Doors

We seek confirmation of the following:

  • Are you requesting that you no longer wish to work with the social care team?
    or

  • Are you requesting a full cessation of social care involvement altogether?

The distinction, it seems, is one of administrative delicacy —
one we are eager to honour once properly defined.

🔚 On Case Closure, Now That Plans Have Lapsed

Please note that, as your children are no longer subject to a Child Protection (CP) Plan, we would be happy to close our involvement, should you no longer wish to engage with the team.

Withdrawal, when formalised, becomes cooperation.

📬 On Complaint Precision

Clarification of your intentions will greatly assist us in formulating a response to your complaint —
or, at the very least, in knowing where to file it.

We await your confirmation at your earliest convenience, though we appreciate that convenience in these matters is often aspirational.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea



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