“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label local authority neglect. Show all posts
Showing posts with label local authority neglect. Show all posts

Failure to Make Reasonable Adjustments: Written Communication Ignored by Westminster Council


⟡ “If You Won’t Read, I’ll Have to Report”: Disability, Silence & Email as Emergency ⟡
A woman tries to communicate her access needs — and is met with neglect, not accommodation.

Filed: 12 June 2025
Reference: SWANK/WCC/ADJUST-026
📎 Download PDF – SWANK_DisabilityAccessFailure_WCC_14Dec2024.pdf
Accessibility request email outlining communication barriers, health risks, and legal neglect.

I. What Happened
On 14 December 2024, Polly Chromatic sent a plainspoken yet legally consequential email to Westminster City Council officers Kirsty Hornal and Sarah Newman. Copied were legal counsel and NHS liaison Philip Reid. The message outlined her disability-related communication needs: speech is limited, writing is essential, and verbal processing depletes her ability to parent.

She proposed a simple workaround — professionals could read her emails and reply briefly in person or by phone when convenient. Instead of support, she received systematic non-response. Solicitors failed to reply. The Council did not acknowledge the request. Silence became strategy.

When ignored, she began reporting safeguarding and harassment issues directly to police — not out of escalation, but because no one would read her emails.

II. What the Complaint Establishes

  • Breach of the Equality Act 2010 (duty to make reasonable adjustments)

  • Failure to acknowledge or action a direct accessibility request

  • Withholding of information through format-policing

  • Gendered dismissal: clarity mistaken for hostility, literacy mistaken for defiance

  • Institutional preference for verbal compliance over written precision

This was not confusion. It was exclusion.

III. Why SWANK Logged It
Because no disabled person should have to apologise for being legible.
Because “I get sick when I speak” is not emotional — it is physiological, and disregarded.
Because Westminster City Council routinely filters out anything it cannot dominate through tone or pace.
Because accessibility is not a favour — it is a statutory obligation, and they failed it.

SWANK records this to expose bureaucratic fog as a method of control. The format is not the issue. The woman is.

IV. SWANK’s Position
This was a formal access request.
The refusal to read is not ignorance — it is strategy.
SWANK does not accept manufactured incoherence or the pathologising of email as aberration.
We will document every failure to accommodate, every refusal to respond, every professional who treats access as inconvenience.

Silence will be made legible. Every time.

⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡

Every entry is timestamped.
Every sentence is jurisdictional.
Every structure is protected.

To mimic this format without licence is not homage. It is breach.
We do not permit imitation. We preserve it as evidence.

This is not a blog.
This is a legal-aesthetic instrument.
Filed with velvet contempt, preserved for future litigation.

Because evidence deserves elegance.
And retaliation deserves an archive.

© 2025 SWANK London Ltd. All formatting and structural rights reserved.
Use requires express permission or formal licence. Unlicensed mimicry will be cited — as panic, not authorship.


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Failure to Respond to Disability Access Requests: Westminster Council and Legal Representatives in Breach


⟡ “Read or Don’t, But I’ll Record It Either Way”: Disability Access as Disruption ⟡
Three emails. Three refusals to accommodate. What Westminster won’t reply to, SWANK will publish.

Filed: 12 June 2025
Reference: SWANK/WCC/ADJUST-026
📎 Download PDF – SWANK_DisabilityAccessFailure_WCC_14-15Dec2024.pdf
Three written disability adjustment requests sent to council officers and legal counsel. All were ignored. Only NHS liaison Dr Reid responded.

I. What Happened
Across 14 and 15 December 2024, Polly Chromatic submitted three measured, meticulous emails to Westminster City Council staff, solicitors at Merali Beedle and Blackfords LLP, and NHS contact Dr Philip Reid. In each, she clearly explained that her disability prevents extended verbal speech, and that written communication is not optional — it is vital, medical, and lawful.

She laid out the method: she writes, others may respond briefly by phone or in person if required, but the substance must first be read. Her partner manages this. Her doctors respect it. Only her council and lawyers refused to comply.

There were no replies. No acknowledgements. No attempt to meet the adjustment request.

Dr Reid read and responded. The rest defaulted to what professionals now call “working relationships”: performative presence and strategic absence.

II. What the Complaint Establishes

  • Multiple violations of the Equality Act 2010 (failure to make reasonable adjustments)

  • Systemic communication refusal dressed as professional discretion

  • Safeguarding dereliction via procedural apathy

  • Legal service negligence: solicitors abandoned communication entirely

  • Dismissal-by-silence of written speech when authored by a disabled woman

This was not oversight. It was orchestration.

III. Why SWANK Logged It
Because accessibility is not optional.
Because refusing to read is a tactic — not a limitation.
Because Westminster staff and their legal representatives would rather disappear the disabled than accommodate them.
Because adjustment requests are being treated as etiquette breaches, not legal claims.
Because this is not one missed email — it is a pattern of vanishing inconvenient formats.

SWANK archives it as evidence of the elite's latest euphemism: non-engagement as neutrality.

IV. SWANK’s Position
This was a legal request. It was ignored.
This was disability law. It was bypassed.
This wasn’t safeguarding. It was sabotage by silence.
SWANK does not accept the fiction that unread emails absolve responsibility. We reject the myth that verbal-only systems are neutral.

We will document every silence, every ghost, every gatekept inbox.
If communication is the battleground, SWANK will be the archive.

⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡

Every entry is timestamped.
Every sentence is jurisdictional.
Every structure is protected.

To mimic this format without licence is not homage. It is breach.
We do not permit imitation. We preserve it as evidence.

This is not a blog.
This is a legal-aesthetic instrument.
Filed with velvet contempt, preserved for future litigation.

Because evidence deserves elegance.
And retaliation deserves an archive.

© 2025 SWANK London Ltd. All formatting and structural rights reserved.
Use requires express permission or formal licence. Unlicensed mimicry will be cited — as panic, not authorship.


No comments:

Documented Obsessions