“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Procedural Politeness. Show all posts
Showing posts with label Procedural Politeness. Show all posts

On Polite Promises and the Administrative Art of Not Yet: A Courtesy Note from RBKC’s Customer Relationship Team


🦚 On Polite Promises and the Administrative Art of Not Yet: A Courtesy Note from RBKC’s Customer Relationship Team

Filed under the documentation of projected engagement and politely suspended timelines.

24 February 2025
Our reference: 12240997
To: Polly

📜 Dear Polly,

Thank you for your email of Sunday, 25 February 2024, addressed to Mr. Gary Apple, Ms. Suzie Newbottom, and an ensemble of additional recipients.

Your message has been observed. Engagement, however, remains in rehearsal.

🧾 On Timelines, Tentative Promises, and Future Correspondence

We are currently looking into what you’ve told us and aim to respond by 11 March 2024.

Should the need arise for further information — and it often does —

we shall, of course, be in touch.

📚 On Further Reading, and the Comfort of Procedure

For those wishing to familiarise themselves with the formal choreography of council complaint handling, we direct you (gently) to:

🔗 RBKC Complaints Process

Where policy lives, response awaits, and resolution remains an aspirational noun.

✉️ Administrative Note

Please do not edit the subject line when replying to this email.
Your case is best tracked when titled just so.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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On Clarification, Conditional Timelines, and the Art of Pre-Rejection: A Letter from RBKC


🦚 On Clarification, Conditional Timelines, and the Art of Pre-Rejection: A Letter from RBKC, Translated for the Archive

Filed under the documentation of polite deferral, procedural pause, and administratively sanctioned uncertainty.

13 February 2024
Our reference: 12136041
To: Polly

📜 Dear Polly,

Thank you for your recent complaint, received on 12 February 2024. We extend our thanks for bringing this matter to our attention — though not, it would seem, to a conclusion.

🧾 On Scope, Specificity, and Cross-Departmental Discomfort

We note that your concerns span multiple organisations, including but not limited to the NHS and Housing departments.

The implication being: breadth of concern is somehow a disqualifier of immediacy.

While we usually aim to respond to complaints within:

  • 10 working days at Stage One, or

  • 20 working days at Stage Two,

we must first pause to request clarity — namely:

  • What is your complaint specifically in relation to RBKC?

  • What outcome do you seek?

Only with this information, it seems, may the wheels of public service begin their elegant crawl.

📎 On Links, Deadlines, and Pre-Emptive Closure

Please provide the requested details no later than Friday 16 February 2024, by clicking the designated digital link.

Should silence greet our inbox, we shall interpret it —
not as illness, overwhelm, or bureaucratic exhaustion —
but as a voluntary withdrawal of your complaint.

If no response is received by close of business, your complaint will be formally rejected, with the process considered null and void —
a neat conclusion to an unresolved harm.

Please note: the clock has not yet started ticking.
Time, in this context, only begins when clarity meets form.

📜 Yours bureaucratically,

The Polite Arm of Procedural Suspension
RBKC Complaints Department


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