🏛️ On the Art of Institutional Incompetence: A Formal Complaint Against Westminster’s Finest
Date: 4 March 2025
✉️ To:
Westminster Children’s Services – Complaints Department
🖋️ Subject:
Formal Complaint – Conduct of Mr Ernie Wallace, Ms R P, and Ms Flora Saxophone (Westminster Children’s Services)
📜 Dear Complaints Team,
It is with a sense of exhausted precision—rather than hope—that I submit this formal complaint, detailing the conduct (or rather, misconduct) of three figures currently employed within your department:
Mr Ernie Wallace (Social Worker)
Ms R P (Manager)
Ms Flora Saxophone (Service Manager)
Their collective handling of my case has not merely failed to meet professional standards; it has plummeted into a veritable theatre of institutional negligence, medical indifference, and breathtaking managerial ineptitude.
🎭 I. Mr Ernie Wallace – The Master of Retraumatisation
Launched a wholly unsanctioned excavation of decade-old matters, causing extreme psychological distress without cause or legal basis.
Demanded immediate verbal responses despite my well-documented conditions (eosinophilic asthma and muscle tension dysphonia) that preclude such engagement.
Publicly professed a commitment to written communication, then systematically violated it during each subsequent visit.
After each encounter, my children and I predictably fell physically ill, a consequence for which Mr Wallace remains blissfully unconcerned.
Disseminated false and defamatory information to a consulting psychologist (Ms Leona Watermelon), falsely framing the matter as involving domestic violence—a fabrication of impressive audacity.
Displayed visible hostility when I could not perform verbal compliance, exposing a temperament wholly incompatible with his professional remit.
🎭 II. Ms R P – Choreographing the Theatre of Harm
In response to my detailed complaints, elected to send Mr Wallace back into my home for a grotesquely performative “farewell visit”, compounding trauma rather than resolving it.
🎭 III. Ms Flora Saxophone – The Curator of Coercion
Attempted to pressure the removal of security cameras—installed for lawful safeguarding purposes—thereby compromising both transparency and my documented disability accommodations.
Continued to demand verbal communication, despite being fully apprised of my inability to comply without severe medical risk.
Supervised and enabled a practice whereby social workers refused to engage with my children in my presence, insisting instead on removing them from view—a tactic both disturbing and ethically indefensible.
⚖️ IV. A Catalogue of Cumulative Failures
The collective behaviour of these individuals constitutes:
Neglect of safeguarding principles
Violation of disability accommodation obligations under the Equality Act 2010
Procedural retaliation and intimidation
Emotional, medical, and psychological harm to a vulnerable family
📜 V. Formal Requests for Redress
I therefore request, without the faintest hesitation:
A comprehensive investigation into the conduct of Mr Wallace, Ms P, and Ms Saxophone.
A written point-by-point response addressing each issue enumerated herein.
A clear explanation of the measures Westminster intends to implement to prevent future families from enduring similar acts of administrative cruelty.
🖋️ Closing Observations
This is not merely a complaint. It is a testament to the systematic collapse of professional ethics within Westminster’s Children’s Services. I await your response—ideally composed with greater rigour than has thus far been displayed.
Yours, with meticulously documented indignation,
Polly