⟡ “We Can Talk — But Only in Writing.” ⟡
BW Legal Receives a Formal Request to Honour Written-Only Communication and Provide Accessible Payment Terms
Filed: 2 June 2025
Reference: SWANK/BWLEGAL/EMAIL-01
📎 Download PDF – 2025-06-02_SWANK_Email_BWLegal_RequestWrittenPaymentArrangements_T9412690.pdf
Summary: Formal request for written-only debt resolution under case T9412690, citing disability-related communication restrictions and requiring an accessible payment breakdown.
I. What Happened
On 2 June 2025, Polly Chromatic submitted a formal written request to BW Legal concerning reference number T9412690. The letter confirms the sender’s willingness to resolve the matter but makes clear that — due to a medically verified communication disability — all interactions must occur in writing.
The sender requests a full written account breakdown and payment options that do not require use of a phone or customer portal.
II. What the Complaint Establishes
• The debt resolution industry is inaccessible by default to disabled individuals without verbal capacity
• Written-only access is not standard, requiring extra labour from those most vulnerable
• The sender asserts legal and ethical rights without apology, demanding parity and access
• This is a live example of civil compliance structured around dignity
• Standard systems (phone lines, online portals) actively exclude those with medical exemptions
III. Why SWANK Logged It
Because this is what non-retaliatory resolution looks like — on the sender’s terms.
Because asserting communication access is not a favour. It’s a right.
Because debt collection, when divorced from disability infrastructure, becomes a human rights issue, not just a financial one.
SWANK logs not only resistance — but elegance in compliance.
IV. SWANK’s Position
We do not accept that medical adjustments should be optional in financial recovery systems.
We do not accept that written-only communication must be repeatedly reasserted.
We do not accept that dignity should be suspended during payment negotiations.
This wasn’t a refusal. This was a realignment.
And SWANK will archive every time bureaucracy is rewritten — with better fonts and firmer boundaries.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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