🦚 Formal Complaint – A Catalogue of Failures by RBKC Social Services in Relation to Support, Conduct, and Compliance
Filed under the documented decline of statutory integrity and the professionalisation of procedural evasion.
11 March 2025
To:
The Complaints Team
Royal Borough of Kensington and Chelsea – Social Services
Subject: Formal Complaint – A Catalogue of Failures by RBKC Social Services in Relation to Support, Conduct, and Compliance
🧾 Dear Complaints Team,
It is with a sense of cultivated restraint — and only the faintest tremor of disbelief — that I submit this formal complaint concerning the conduct, management, and decisions undertaken by RBKC Social Services in relation to my case.
The sheer breadth of incompetence on display warrants not only investigation, but perhaps a departmental review of the word “service” itself.
These concerns, while extensive, are not exaggerated.
Taken individually, they may appear regrettable.
Taken together, they comprise a systemic portrait of dysfunction, legislative disregard, and institutional malaise, dressed, as ever, in the polite tones of public service.
📚 I. Nature of the Complaint: A Grand Tour of Maladministration
| Category | Description |
|---|---|
| 1. Absence of Meaningful Support | Despite well-documented requests, I have received no appropriate support. The inaction is so consistent, it reads as internal policy. |
| 2. Procedural Improvisation Masquerading as Practice | Timelines ignored. Duties skirted. Responses, when they arrive, come with all the urgency of a holiday postcard from a disinterested relative. |
| 3. Opacity as Standard Operating Procedure | Decisions vanish into bureaucratic fog. Information is withheld, requests misfiled, and clarity discouraged at every turn. |
| 4. Discrimination and Harassment, Cloaked in Institutional Nicety | As a disabled woman of colour, I have faced dismissiveness, microaggressions, and procedural hostility — all in violation of the Equality Act 2010 and basic ethics. |
| 5. Coercion Posed as Guidance | I have been pressured under the guise of support, with actions that endangered autonomy and my family’s wellbeing. |
| 6. Dereliction of Statutory Duty | Both through action and omission, RBKC has failed to meet its legal obligations, resulting in prolonged distress and unnecessary hardship. |
This is not isolated error.
It is structured neglect.
🩻 II. Requested Actions: Bare Minimums in Velvet Gloves
I respectfully request:
A full internal review of my case, including a documented timeline and named accountability;
A point-by-point written response, addressing each element of this complaint;
A commitment to improve communication standards, especially for disabled and minoritised service users;
The immediate release of all case records, internal communications, and decision-making documentsconcerning my family.
Not luxuries. Just the law, dusted off and applied.
📜 III. Escalation Pathways (Should Familiar Silence Resume)
Should your office fail to respond with the seriousness this complaint merits, I will escalate promptly to:
The Local Government and Social Care Ombudsman;
The Equality and Human Rights Commission, where appropriate;
Legal proceedings under anti-discrimination law.
✉️ A Note on Communication
Please provide:
A formal acknowledgement of this complaint;
A clear response timeline;
All correspondence via email, which is both medically necessary and — as demonstrated — the only reliably recorded channel.
📜 Yours,
In grim bureaucratic déjà vu,
Polly