“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label westminster complaint failure. Show all posts
Showing posts with label westminster complaint failure. Show all posts

A Complaint Was Filed. Silence Was Returned.


⟡ They Never Replied. So We Escalated to Parliament. ⟡
“The complaints weren’t mishandled. They were ignored entirely.”

Filed: 17 June 2025
Reference: SWANK/WCC/PHSO-01
📎 Download PDF – 2025-06-17_SWANK_PHSOComplaint_Westminster_ComplaintProcessFailureAndNonResponse.pdf
Formal complaint to the Parliamentary and Health Service Ombudsman citing Westminster City Council’s failure to respond to any statutory complaint, audit notice, or legal demand issued between May and June 2025.

I. What Happened

Between 22 May and 16 June 2025, Westminster Children’s Services was sent no fewer than four written legal notices and formal complaints, each documenting severe procedural breaches, disability discrimination, and misuse of safeguarding protocols.

Westminster replied to none of them.

No acknowledgement.
No holding letter.
No indication that a complaint process even existed.

Their complaints process wasn’t overwhelmed.
It was absent.

II. What the Complaint Establishes

  • That Westminster’s internal complaint system failed at the first step: acknowledgement

  • That no written response was provided to:

    • Legal demand for disability adjustment

    • Cease and desist for safeguarding retaliation

    • Procedural review following a supervision threat

    • Statutory audit follow-up

  • That internal remedies were actively denied, not simply delayed

  • That the Council’s silence prevented access to lawful accountability

III. Why SWANK Logged It

Because when you send four formal complaints — and no one answers —
That’s not a service failure.
That’s administrative abandonment.

Because “waiting for a reply” becomes complicity if the system is designed not to respond.

And because when a council ignores legal notices under audit,
they forfeit the right to handle complaints internally.

So we referred them externally. To Parliament.

IV. Violations

  • Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

    • Failure to acknowledge or process complaints within reasonable time

  • Equality Act 2010 – Section 20

    • Disability adjustment requests ignored

  • Children Act 1989 – Safeguarding protocol breach

    • Complaint regarding misuse of procedures left unaddressed

  • Human Rights Act – Article 6 and 8

    • Denial of fair process and personal dignity

V. SWANK’s Position

They didn't mishandle the complaint.

They refused to touch it.

And when a complaint goes unacknowledged — across departments, teams, and deadlines —
That’s not an error. That’s a wall.

So we did what anyone under audit would do.

We broke through it.

⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡ Every entry is timestamped. Every sentence is jurisdictional. Every structure is protected. To mimic this format without licence is not homage. It is breach. We do not permit imitation. We preserve it as evidence. This is not a blog. This is a legal-aesthetic instrument. Filed with velvet contempt, preserved for future litigation. Because evidence deserves elegance. And retaliation deserves an archive. © 2025 SWANK London Ltd. All formatting and structural rights reserved. Use requires express permission or formal licence. Unlicensed mimicry will be cited — as panic, not authorship.

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