⟡ “You Can Escalate Now. We’re Done Listening.” ⟡
RBKC Formally Closes Housing Complaint 12060761 Without Remediation — Forcing Escalation to the Ombudsman
Filed: 27 May 2025
Reference: SWANK/RBKC/EMAIL-06
📎 Download PDF – 2025-05-27_SWANK_Email_RBKC_Stage2ComplaintClosure_HousingRef12060761.pdf
Summary: RBKC confirms final response to a housing complaint involving unsafe conditions and discrimination, referring the matter to the LGSCO with no resolution.
I. What Happened
On 27 May 2025, RBKC Housing emailed Polly Chromatic (Noelle Meline) to close formal complaint Ref: 12060761, concerning:
– Unsafe housing at 37 Elgin Crescent
– Disability discrimination
– Failure of Environmental Health
– Officer negligence and procedural retaliation
The email acknowledges the case closure and redirects the complainant to the Local Government Ombudsman for further action. No resolution or acknowledgment of substantive allegations is included.
II. What the Complaint Establishes
• RBKC concluded its internal process without resolving the complaint
• No factual rebuttal or remedy was offered
• The burden now shifts to the complainant to escalate to the Ombudsman
• The referral is standardised — but the original harm is left unaddressed
• This closure reinforces the pattern of institutional evasion through procedural completion
III. Why SWANK Logged It
Because this is how systems close files without fixing harm.
Because this letter ends one jurisdiction and begins another — and both must be archived.
Because what isn’t said in the response is as damning as what is: no denial, no resolution, no accountability.
SWANK documents closure events as turning points — not endpoints.
IV. SWANK’s Position
We do not accept that structural harm can be concluded administratively.
We do not accept that internal policy processes equal justice.
We do not accept that “you may now escalate” is a substitute for action.
This wasn’t a conclusion. This was a referral of responsibility.
And SWANK will archive every door they shut — before we knock on the next one.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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Filed with velvet contempt, preserved for future litigation.
Because evidence deserves elegance.
And retaliation deserves an archive.
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