“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe
Showing posts with label Formal Acknowledgement. Show all posts
Showing posts with label Formal Acknowledgement. Show all posts

On Formal Acknowledgment and the Art of Saying Very Little: A Response from RBKC’s Customer Relationship Team


🦚 On Formal Acknowledgment and the Art of Saying Very Little: A Response from RBKC’s Customer Relationship Team

Filed under the documentation of courteous placeholders and the ceremonial act of "looking into things."

13 February 2024
Our reference: 12136041
To: Polly

📜 Dear Polly,

Thank you for your complaint, which we acknowledge receipt of on 12 February 2024.

🧾 On Timeline and Tactful Vagueness

We are presently looking into what you’ve told us, and aim — with appropriate reverence to internal processes — to provide a response by 26 February 2024.

Should additional information be required, rest assured —
we shall be in touch.

No need, of course, for detail, specificity, or substantive engagement just yet.
For now, we offer this letter — a ceremonial marker of awareness.

📚 On Further Reading

For those inclined to understand the machinery into which their concerns have been gently ushered, we graciously provide the following link:

🔗 RBKC Complaints Process

Because knowing the route rarely guarantees the destination.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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