🏛️ A Formal Petition for Rectification: Westminster Social Services and the Architecture of Institutional Failure
Date: 11 March 2025
✉️ To:
The Local Government and Social Care Ombudsman
PO Box 4771
Coventry, CV4 0EH
Email: advice@lgo.org.uk
🖋️ Subject:
Formal Complaint – Westminster Social Services: Dereliction of Duty, Discriminatory Practice, and Procedural Misconduct
📜 Dear Sir or Madam,
It is with considerable reluctance—and frankly, exhausted formality—that I escalate this matter to your esteemed office, having exhausted every internal remedy Westminster Social Services purports to offer, only to find the door bolted from within.
The conduct in question concerns not singular lapses, but a sustained pattern of negligence, discriminatory practice, and legal abdication, resulting in predictable and preventable harm to myself and my family.
🎓 I. Principal Failings of Westminster Social Services
1. Abdication of Support Responsibilities
Despite numerous formal appeals, Westminster consistently declined to provide the assistance their statutory mandate demands, cloaking their abandonment in administrative vagueness.
2. Procedural Irregularities and Institutional Amnesia
Key decisions were made without consultation, communications were delayed or entirely ignored, and safeguarding obligations were treated as elective, rather than compulsory.
3. Discrimination and Harassment
I have endured treatment that would strain the patience of any rational observer: disability discrimination, racialised microaggressions, and punitive escalation whenever I exercised lawful rights.
4. Coercion and Psychological Manipulation
Far from supporting informed decision-making, Westminster’s tactics served to intimidate, coerce, and undermine—a performance of care belied by its punitive core.
5. Breach of Statutory Duties
Systematic failure to comply with the Equality Act 2010 and Children Act 1989, reducing legal entitlements to optional courtesies—and ignoring them with equal fluency.
🩺 II. Attempts at Local Resolution
I have, in good faith, traversed every labyrinthine corridor Westminster offers to the discontented:
Formal written complaints were lodged.
Medical and legal documentation was provided.
Constructive dialogue was attempted, at considerable personal cost.
The responses received—where they arrived at all—resembled a performance of engagement, devoid of substance, apology, or corrective action.
✨ III. Requested Determinations and Recommendations
Accordingly, I respectfully request that the Ombudsman:
Conduct a full investigation into Westminster Social Services’ conduct;
Determine whether breaches of statutory duty occurred and issue findings accordingly;
Recommend mandatory corrective measures, including training in disability rights, safeguarding, and anti-discrimination protocols;
Provide guidance on redress, encompassing financial compensation, procedural reform, and a formal acknowledgment of harm caused.
Enclosed are the relevant supporting materials. Kindly confirm receipt of this complaint and advise on the anticipated timeline for review.
🖋️ Yours, with all due gravitas,
Polly