⟡ “We’ve Assigned Your Complaint. You May Now Begin Counting.” ⟡
The Environment Agency Logs a Formal Complaint on Safeguarding and Environmental Harm, Setting a Deadline for Response
Filed: 22 May 2025
Reference: SWANK/ENVAGENCY/EMAIL-02
📎 Download PDF – 2025-05-22_SWANK_Email_EnvironmentAgency_ComplaintReference_NAT-CCS-21721.pdf
Summary: Environment Agency confirms formal registration of a complaint under NAT/CCS 21721, with a response deadline of 19 June 2025 and escalation information provided.
I. What Happened
On 22 May 2025, the Environment Agency acknowledged receipt of a formal complaint from Noelle Bonnee Annee Simlett (Polly Chromatic). The complaint was registered under reference NAT/CCS 21721 and assigned to an internal team for investigation. The agency committed to responding by 19 June 2025, with a link to its formal complaint escalation policy.
II. What the Complaint Establishes
• The Environment Agency has officially registered your complaint and activated an internal review
• A named officer and case reference were assigned — enabling accountability tracking
• The procedural window (from 22 May to 19 June) is now time-stamped and monitorable
• This contrasts with other institutions who have failed to assign or acknowledge complaints meaningfully
• The message also subtly frames climate consciousness (“don’t send thank you emails”), positioning itself as bureaucratically responsive — even as resolution is deferred
III. Why SWANK Logged It
Because this is what formal recognition looks like in bureaucratic language: a number, a name, and a deadline.
Because even when an institution says "we're working on it" — that timeline now belongs to you.
Because delay without record is evasion. But delay with record is evidence.
SWANK logs not only the outcome — but the procedural countdown.
IV. SWANK’s Position
We do not accept that public bodies should make complaints disappear through time or silence.
We do not accept that “logging” replaces engagement.
We do not accept bureaucratic timing as accountability in itself — only when it is tracked, enforced, and recorded.
This wasn’t a conclusion. It was a clock.
And SWANK will document every tick.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡
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