“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe

On Formal Acknowledgment and the Art of Saying Very Little: A Response from RBKC’s Customer Relationship Team


🦚 On Formal Acknowledgment and the Art of Saying Very Little: A Response from RBKC’s Customer Relationship Team

Filed under the documentation of courteous placeholders and the ceremonial act of "looking into things."

13 February 2024
Our reference: 12136041
To: Polly

📜 Dear Polly,

Thank you for your complaint, which we acknowledge receipt of on 12 February 2024.

🧾 On Timeline and Tactful Vagueness

We are presently looking into what you’ve told us, and aim — with appropriate reverence to internal processes — to provide a response by 26 February 2024.

Should additional information be required, rest assured —
we shall be in touch.

No need, of course, for detail, specificity, or substantive engagement just yet.
For now, we offer this letter — a ceremonial marker of awareness.

📚 On Further Reading

For those inclined to understand the machinery into which their concerns have been gently ushered, we graciously provide the following link:

🔗 RBKC Complaints Process

Because knowing the route rarely guarantees the destination.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea


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