“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe

Polite delays, perfunctory empathy — Westminster’s signature approach to accountability



๐Ÿ›️ An Acknowledgement of Administrative Banality: Westminster’s Response to Complaint 39170353

Date: 5 March 2025


✉️ To:

Polly Chromatic


๐Ÿ–‹️ Subject:

Your Complaint 39170353 Concerning the North West Social Work Team


๐Ÿ“œ Dear Ms Chromatic,

We are in receipt of your correspondence, formally acknowledged on 19 February 2025.

It is, of course, regrettable that you have found cause to express dissatisfaction with the service provided—though, given the prevailing standards within the North West Social Work Team, perhaps not entirely surprising.

In accordance with Westminster City Council’s Corporate Complaints Procedure (a document whose aspirations far exceed its operational reality), we aspire to furnish you with a written response by 12 March 2025.

Should we, as is customary, fail to meet this modest timeline, rest assured that we will provide you with suitably bureaucratic explanations, accompanied by vague assurances of “progress.”

For your edification, the full procedural spectacle can be reviewed at the following link:
๐Ÿ”— Westminster Complaints Procedure


๐Ÿ–‹️ Yours, with predictable formality,

Customer Relationship Team
Westminster City Council


๐Ÿท️ Labels:

westminster complaints, social work dissatisfaction, swank dispatches, administrative evasion, procedural theatre, bureaucratic courtesies



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